Sapna Kumari

Air India Express is a Tata Group–owned low-cost airline operating domestic and international routes, especially to the Middle East. It focuses on affordable air travel with a modern fleet and expanding network across India and overseas destinations.

Achievements/Tasks.

• Carried out aircraft security searches before and after flights and secured catering and cargo areas.
• Managed high-risk airport settings, responding to security breaches and emergency situations to ensure safety.
• Monitored access control and tracked staff and passenger movement, preventing unauthorized entry effectively.
• Worked with local police, CISF, and airport authorities during incident investigations.
• Outlined key responsibilities and achievements in role.

Achievements/Tasks

• Overseeing the customer service process.
• Managing customer relationship.
• Processed customer tickets efficiently
• Provided assistance upon arrival
• Managed guest check-in process
• Assisted in ramp area operations