SAPNA LUKESH PILLANI

Accomplished project management professional with expertise in healthcare and investment banking domains. Skilled in managing production issues, providing ITIL service management support, and utilizing Agile methodologies. Proficient in analyzing business processes, suggesting solutions, and building relationships with key stakeholders. Experienced incident manager with a strong background in remediation planning, execution, and maintaining composure in high-pressure situations.

• Morgan Stanley Application Maintenance, 20+, 03/13 – 12/14, A global leader in investment banking, Morgan Stanley consistently ranks among the top firms in mergers and acquisitions, equity underwriting and debt financings., Led a team of 15+ members and interfaced with clients for team meeting and sharing best practices; suggested process changes to enhance efficiency., Supported the Production and Pre-Production applications for the client based on SQL, Sybase and Unix platform., Generating ad-hoc reports, monitoring batch runs (using SQL and UNIX platforms) on a daily, weekly and monthly basis., Interfaced with on-site coordinator for daily task allocation and issue resolution; executed audit for project on timely basis., Attended knowledge transition sessions happen on a regular basis from onshore to onshore and vice-versa and among the Development and Support teams too., Met Morgan Stanley's security and application support standards; suggested a quick work around by communicating to users with the help of live meetings or on MOC and closed them within stipulated timelines/SLA., Interacted directly to the business users to gather required information and the issues they face.
• AstraZeneca Application Maintenance, 15+, 09/08 – 02/13, AstraZeneca (AZ) was a major international healthcare business engaged in the research, development, manufacture and marketing of ethical (prescription) pharmaceuticals and supplying of healthcare services., Worked as Process and Incident Management Lead for Infosys incident, change and release management team., Co-coordinated with business and other third party vendors for effective application solutions and services., Monitored the Incident Management, responded and resolved incidents on time and managed a team by assigning work to them on priority and availability basis.