Sapna Motwani
Worldwide Account Manager
Kalyan West
Summary
Experienced professional business developer with 16+ years of sales expertise, adept at turning obstacles into opportunities. Skilled in executing business plans and delivering impactful customer-facing presentations. Proven track record of achieving organizational budgets and maximizing revenue. Demonstrated excellence in streamlining processes for seamless operations. Known for maintaining strong customer relationships, ensuring adherence to quality and service standards, resulting in high customer satisfaction and business retention. Exceptional interpersonal, communication, and organizational skills with a proven ability in team management and strategic planning.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Worldwide Account Manager (Healthcare Vertical)
FedEx Express India Pvt Ltd
Mumbai
06.2010 - Current
- Currently working as worldwide account manager (healthcare vertical) taking care of large global customer on pan India level
- Managing 15 large global customer meeting them every week to discuss on their strategic plans and how they want to move on supply chain.
- Sales to corporate clients for their express needs of air transportation solutions, assisting them in their supply chain by offering an end-to-end solution
- Sales push pull (Consignee Selling) activity for revenue generation from global customers
- To achieve revenue goals by providing a highly experienced level of expertise
- Plan new/existing contacts for customer retention, penetration and proactively meeting customer's requirements/problem resolution
- Managed complex contract negotiations, resulting in favorable terms for both the company and clients.
- Facilitated ongoing training sessions for team members, enhancing their understanding of global markets and cultural nuances.
- Strengthened relationships with key worldwide accounts by providing exceptional customer service and regular communication.
- Consistently met or exceeded quarterly sales targets, demonstrating a commitment to excellence in account management.
- Established trust with clients through transparent communication and consistent delivery on commitments.
- Implemented strategic plans for account management, leading to increased client satisfaction and retention.
- Proactively identified areas for improvement in the sales process, implementing changes that resulted in increased efficiency and success rates.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Assistant Sales Manager
Lipi Data System Ltd
Mumbai
01.2010 - 06.2010
- Responsible for UPS sales in assigned Region
- Responsible for generating revenue and margins for all sales in the allocated accounts
- Educate Dealers/End users on UPS and negotiate with them to close deals
- Built and develop the relationships with top partners in the region and drive targeted revenue from them
- To plan at least one SME event / quarter with the help of Regional Manager/ Country Channel Manager
- Identifying problem areas in project execution and looking on rectifying the same and thus help with continuous improvement in process
- Capture market and competitor activities
- Developed strong client relationships for repeat business and increased referrals.
- Trained new associates in successful sales and performance strategies.
ASM
APC MGE
Mumbai
06.2008 - 12.2009
- Company Overview: American Power Conversion (NASDAQ:APCC) provides protection against many of the primary causes of data loss, hardware damage and downtime
- It is US $2 Billion Company, which has recently got acquired by Schneider Electric for sum of USD $6.1 Billion, and the anticipated turnover of the combined entity will exceed USD 19 Billion
- Built and develop the relationships with top 10 SME (Small and Medium Enterprise) partners in the region and drive targeted revenue from them
- Will implement the business plans based schemes for the SME for further enhancing the top line goals and Year On Year growth without discounts
- Will drive relationship with Distributor champs and will be responsible for monthly & quarterly planning and execution of the same
- Use technical team to Train/organizes training on regular interval for SME in the region on value proposition and various solutions of APC-MGE offerings
- Timely communication and successful execution of any and every scheme introduced by respective vertical heads
- To plan at least one SME event / quaterwith the help of Regional Manager/ Country Channel Manager
- Have successfully Handled multi-location projects for accounts like HDFC Bank/ Aegon Religare/ Universal Sompo/ Axis Bank; The scope of work involved seamless execution of the purchase order by meticulous inventory planning with the planners in the head office and successful execution of the purchase orders with logistic teams by planning the movement of goods to ensure timely delivery and aligning the same with installation and documentation of the same
- This was well appreciated by these accounts and helped our organization to get repeat business and also helped us to get high customer satisfaction score
- Business Development through Account Acquisitions, Development of Existing Customers & Improvement in revenue quality by sales effort
- Account Management & Client Servicing for designated Sales territory
- Have single handed handled 2 District Champs for period exceeding 6 months
- American Power Conversion (NASDAQ:APCC) provides protection against many of the primary causes of data loss, hardware damage and downtime
- It is US $2 Billion Company, which has recently got acquired by Schneider Electric for sum of USD $6.1 Billion, and the anticipated turnover of the combined entity will exceed USD 19 Billion
- Proved successful working within tight deadlines and a fast-paced environment.
Sr. Indoor Sales Officer - Large Accounts
TNT
Mumbai
02.2006 - 03.2008
- Connected with prospects through trade shows, cold calling and local-area networking.
- Growth in product wise revenue (International & Domestic: Courier / Cargo)
- Growing business in existing accounts through tailor-made value added solutions & special services
- Ensuring growth in revenue through cross-selling & relationship management
- Implementing marketing schemes & motivating all customers touch points to increase business
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Products & Services.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Recommended and implemented strategic initiatives targeting new business to increase sales 100%.
Indoor Sales Officer
TNT
Mumbai
03.2005 - 02.2006
- Calling Customers as per the Company's Policy
- Ensuring the customers is aware of the company's services
- Maintaining business Management System Database
- Conducting meetings with the appropriate field sales partner
- Maintaining cordial relations with Internal & External customers
- Having Knowledge of all services, rates and administrative and operation process
- Supervised, trained and mentored staff of 10, resulting in consistent team achievement.
Education
Bachelors of Commerce - Commerce
CHM College, University of Mumbai
Mumbai 07.2000 - 01.2004
Bachelor of Commerce - Commerce
CHM College, University of Mumbai
Mumbai 07.2000 - 01.2001
Post Graduate Diploma in Business Administration - Marketing
Symbiosis
Pune 01.2010 - 01.2012
Skills
Trainings Attended
- Undergone TNT Express Dangerous Goods Awareness Training
- Mercury Goldman For sales
- Selling Excellence
- Excel Training
- Time Management
- Public speaking
- QDM Practitioner
Alias
Heenal Gurnasinghani
Personal Information
Date of Birth: 01/10/84
Professional Snapshot
- Professional business developer with more than 16 years of experience in sales, involved in achieving business plan, deliver customer facing business presentation.
- Proficient in achieving the budgets of the organization and maximizing revenues.
- Demonstrated excellence in transitioning a process ensuring their smooth operations.
- Proficient at maintaining cordial relationship with customers, ensuring quality and service norms thereby achieving customer satisfaction and business retention.
- Excellent interpersonal, communication and organizational skills with proven abilities in team management and planning.
Accomplishments
- Documented and resolved issue of wrong weight which led to customer satisfaction and less invoice issue.
- Won President club award one of highest recognized award for Fedex sales.
- Won Drive Award for achieving highest number in last 6 quarter.
- Bravo Zulu award for picking up maximum cols chain shipment from 1 customer.
Timeline
Worldwide Account Manager (Healthcare Vertical)
FedEx Express India Pvt Ltd
06.2010 - Current
Post Graduate Diploma in Business Administration - Marketing
Symbiosis
01.2010 - 01.2012
Assistant Sales Manager
Lipi Data System Ltd
01.2010 - 06.2010
ASM
APC MGE
06.2008 - 12.2009
Sr. Indoor Sales Officer - Large Accounts
TNT
02.2006 - 03.2008
Indoor Sales Officer
TNT
03.2005 - 02.2006
Bachelors of Commerce - Commerce
CHM College, University of Mumbai
07.2000 - 01.2004
Bachelor of Commerce - Commerce
CHM College, University of Mumbai
07.2000 - 01.2001
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