Sapna Muliyana
Ahmedabad
Summary
Dynamic and people-centric HR Leader with over 15 years of experience in strategic HR management, organizational development, and employee engagement across diverse industries. Proven expertise in aligning HR initiatives with business goals, driving digital transformation in HR operations, and fostering inclusive workplace cultures. Adept at leading high-performing teams, managing change, and enhancing employee experience to support long-term organizational success.
Overview
17
17
years of professional experience
Work History
Head of Human Resource
Design’N’Buy Web to Print Pvt.Ltd.
Ahmedabad
02.2023 - Current
- Lead the HR function for a fast-growing tech organization, aligning HR strategy with organizational goals to drive performance, culture, and business outcomes
- Developed and executed a comprehensive performance management framework that directly supported employee growth while ensuring alignment with business KPIs and budget
- Led HR digitization efforts, deploying contemporary HRIS and ATS solutions, optimizing payroll, onboarding, and performance tracking—resulting in 30% increase in process efficiency
- Strategized employee engagement and well-being programs, including wellness days, peer recognition, and open communication initiatives
- Spearheaded succession planning and leadership development, creating talent pipelines for key positions and grooming future leaders from within
- Collaborated with external consultants to ensure compliance with statutory requirements and supported policy updates aligned with organizational needs
- Managed full-cycle recruitment strategy, significantly improving hiring quality and reducing time-to-hire by 20%
- Actively promoted Employer Branding through social media and campus outreach initiatives; co-designed CSR efforts tied to community development and tech education
- Conducted internal HR audits and risk assessments, leading to stronger data integrity and operational compliance
- Oversaw general administration, including employee expenses, loans, and office policies, ensuring operational alignment and employee satisfaction
- Own and lead end-to-end HR strategy, execution, and transformation for a high-growth technology company
- Designed performance-linked appraisal systems aligned with OKRs and business KPIs
- Implemented cloud-based HRIS and ATS platforms to automate workflows, resulting in 30% efficiency gains
- Launched engagement and wellness programs that improved retention by 25% YoY
- Developed leadership pipelines and succession plans for critical business functions
- Collaborated directly with the CEO and leadership team to align HR with strategic goals
Sr Manager Human Resource
Inroots info-web Pvt Ltd & Cadre Informatics Pvt. Ltd.
Ahmedabad
09.2021 - 02.2023
- Heading HR department responsibilities and performing Generalist role, Designing and implementing processes, Employee Engagement, Employee Grievances, Payroll management and Facility management
- Implemented customer service excellence standards to enhance client satisfaction and loyalty.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Sales and Marketing Manager (along With HR Responsibilities)
C3S Business School, Barcelona.
Ahmedabad
10.2019 - 05.2020
- Conducted thorough research on agencies and visa consultants within designated territory.
- Established communication by emailing agencies with school introduction and course details.
- Initiated contracts through phone calls to secure agreements with agents.
- Maintained daily WhatsApp follow-ups to engage existing and new agents.
- Designed and distributed e-marketing materials for promotional activities to agents.
- Updated agents on school developments, courses, discounts, and application processes.
- Evaluated student applications and coordinated interviews with admission officers upon receipt.
- Supported HR recruitment by screening profiles and managing job postings.
Sr. Manager Human Resource
Prompt Equipments Pvt.Ltd.
10.2017 - 04.2018
- Evolve / Enhance/ Modify Company HR policies, procedures and processes on timely basis and ensure its disciplined execution
- Developing a high-performance service culture, continuously monitoring and improving systems and processes; forming & implementing robust performance management frameworks consistently across the service, designing Innovative Reward Schemes equally ensuring that performance targets are achieved
- Performance Management System- which includes Confirmations of employees, on the basis of performance ranking them for PIP, making essential changes in the KRA-KPI, taking care of entire Appraisal as well as Promotion process
- Training & Development: Planning & organizing trainings, Coordination in case of external trainer as per Annual Training Calendar and Budget Maintaining, taking training feedback and analyzing the outcome as well as concentrated area to maintain healthy employee relations starting from the induction till the exit of the staff
- Employee Engagement- Events & Celebrations, Satisfaction Surveys
- Taking care of all Legal Compliance like PF, ESIC related Forms & Documentation, Coordination with the consultant and ensure complete adherence to the standards also was responsible for Identifying developmental areas, plan & execute for the betterment
- Manage end to end Administrative HR including Documentation, Payroll, Attendance/Leaves documents & records, Letter & Forms
- Supervised staffing, recruitment, induction program, labor negotiations, discipline and policy & procedures for general and union employees
- Planned & implemented functional reviews for various departments as a part of Talent Management Process to enhance employee efficiency and morale
- Directed Appraisal process across the levels and establishing framework for substantiating Performance Appraisal system linked to Reward Management
- Supervision of overall HR and Administrative department
- Upgrading employees and oneself by taking necessary trainings and attending workshops
- Was taking care of 3 units of the organization which includes software, manufacturing as well as sales
- Pleased to become a part of the merger process of the organization after which the total strength of the organization is 650+ employees
Sr. Manager Resources Management
Ishan Infotech Ltd.
06.2015 - 06.2017
- Instituting change-management practices, including organizational restructuring & manpower rationalization initiatives
- Managing the Corporate Strategy & Policy Making Process: Contributing to the corporate strategic agenda by promoting a culture of performance and development across the organization; overseeing the smooth implementation of HR policies for manpower planning, recruitment, selection, induction, orientation and development of new employees in the organization
- Operational Performance Management: Developing a high-performance service culture, continuously monitoring and improving systems and processes; forming & implementing robust performance management frameworks consistently across the service, ensuring that performance targets are achieved
- HR Operations and Systems Implementation like Best Practices in Employee Grievance Redressal Processes and Disciplinary Proceedings
- Formulated & benchmarked functional best practices to focus on development of skills to meet present and future goals and mission set by the organization Partnered with business as a trusted advisor to conceptualize, formulate, articulate and implement HR policies and strategies for making any organization a ‘great place to work with.’
- Defined roles and responsibility of various positions within the company in the form of job descriptions setting up and monitored a well-tailored recruitment system managed the complete recruitment life cycle for sourcing the best talent from diverse sources after identification of manpower requirements
- Appraisal process across the levels and establishing framework for substantiating Performance Appraisal system linked to Reward Management
- Ensured prompt resolution of employee grievances to maintain cordial management-employee relations and achieve dedication by workers
- Devised performance-based incentive schemes and awarding increment/promotions to eligible employees based on performance appraisal, evolving various progressive compensation schemes
- Defining the KRA/KPI, implemented the same and managing competency mapping process across departments
- Monitoring the performance of HR Team
- Managing recruitment process by defining job description and searching candidates from placement consultants, references, campus recruitments, websites (Monster, Naukri) & other e-groups and social media platforms
- Planning & organizing trainings as per Annual Training Calendar and Budget Maintaining healthy employee relations starting from the induction till the exit of the staff
- Collating the findings from exit interviews and sharing with key members on timely basis
- Generating Weekly/Monthly/Annual Reports on Recruitment, Headcount, Budget, Attrition, Cost, Survey & others
- Planned organized several employee engagement initiatives such as fun events and competitions
- Developed the healthy work culture with Idea of Work with Fun; planned outdoor official meetings for employees
- Organized Weekend Yoga sessions and other social welfare activities for the organization
Sr. Manager Human Resource
Poojara Telecom Pvt Ltd.
06.2013 - 06.2015
- Recruitment and selection for each cadre and department
- Campus Recruitment and coordination with colleges and educational institutes
- Induction and orientation for new joinees
- Training and development through different methods like Presentations, online, on floor etc
- Framing HR Policies and Procedures
- Training needs evaluation for each departments and schedule the session accordingly
- Organization development
- Conducting training sessions for soft skills, personality development as well as sales
- Setting up new branches across Saurashtra (after joining handled setting up of new 16 branches individually)
- Performance management
- Payroll management
- Appraisal management
- MIS Management
- Employee engagement/welfare activities
- Employee grievances
- Employee exit interviews
Manager Resource National and International.
Upman Placements Pvt Ltd.
Rajkot
03.2009 - 06.2013
- Managed end-to-end global recruitment process for various levels of staff.
- Conducted pre-interview training sessions for candidates to enhance readiness.
- Established partnerships with companies through business development activities.
- Independently managed international recruitment positions, ensuring successful placements.
- Facilitated campus recruitment by visiting colleges and conducting seminars.
- Led a team of more than three members, providing training on company processes.
- Maintained strong relationships with over 20 clients while understanding their requirements.
- Screened profiles, shortlisted candidates, and coordinated interviews effectively.
Career Counselor at an Overseas Education consultant (An International Company)
Planet Education
01.2008 - 03.2009
- Interaction with aspiring students after they are counseled by my team members regarding course choices and student visa rules
- Also responsible for preparing all documents for Visa process and coordinating with Head office for completing procedures to facilitate students going abroad
- I oversee and send day to day reports to my Western Region Head
- I constantly interface with the potential client
Skills
- Workforce planning and talent acquisition
- Performance management and leadership development
- HR digital transformation
- Compliance and policy frameworks
- Organizational culture and employee well-being
- Employer branding and CSR initiatives
- Employee engagement and retention
- Succession planning and skill development
- HR audits and risk mitigation
- Payroll and operations management
Languages
English
First Language
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Timeline
Head of Human Resource
Design’N’Buy Web to Print Pvt.Ltd.
02.2023 - Current
Sr Manager Human Resource
Inroots info-web Pvt Ltd & Cadre Informatics Pvt. Ltd.
09.2021 - 02.2023
Sales and Marketing Manager (along With HR Responsibilities)
C3S Business School, Barcelona.
10.2019 - 05.2020
Sr. Manager Human Resource
Prompt Equipments Pvt.Ltd.
10.2017 - 04.2018
Sr. Manager Resources Management
Ishan Infotech Ltd.
06.2015 - 06.2017
Sr. Manager Human Resource
Poojara Telecom Pvt Ltd.
06.2013 - 06.2015
Manager Resource National and International.
Upman Placements Pvt Ltd.
03.2009 - 06.2013
Career Counselor at an Overseas Education consultant (An International Company)
Planet Education
01.2008 - 03.2009
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