Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Hobbies and Interests
Personal Information
Timeline
Generic
Sapna N Pal

Sapna N Pal

Mumbai

Summary

Excellent verbal and written communicator looking to apply my administrative and organization skills in a customer manage, while maintaining a strong work ethic and exhibiting a positive attitude.

Overview

12
12
years of professional experience

Work History

Owner

KS Anytime Hungry Restaurant
11.2022 - Current
  • Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Managed payroll, daily deposits, and cost controls.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.

Sr.Customer service

Onsitego Pvt. Ltd
11.2018 - 10.2021

Sr. Customer Relationship Executive

VW Automark Pvt Ltd
06.2017 - 09.2018

Customer Relationship Executive

Lakozy Toyota Pvt Ltd
06.2016 - 05.2017

Customer Relationship Executive

JMD Auto India Pvt Ltd, Skoda
10.2013 - 03.2015

Receptionist & Executive Assistant

Tata Motors
08.2012 - 09.2013

Education

B Com -

DTSS College of Commerce
03.2012

H Sc -

DTSS College of Commerce
03.2009

S Sc -

St. George English High School
03.2007

Skills

  • MS Office
  • Word
  • Excel
  • Outlook
  • Email Communication
  • Small business operations
  • Staff hiring

Roles And Responsibilities

  • Meeting & Greeting customers & visitors on daily basis.
  • Excellent telephone etiquette, and attention towards personal grooming.
  • Handling outgoing calls & attending incoming calls.
  • Forwarding calls to the respective person and department.
  • Office admin - Handling complete office administration including reception décor.
  • Ordering office supplies and maintaining proper record of the inventory.
  • Screening calls, emails, correspondence and directing them to the necessary people and departments.
  • Courier Management, maintaining log of Inward & Outward of couriers, its related payment. Timely and proper distribution of received couriers.
  • Event Management, collaborating with Admin team, HR & Finance team on special occasions and events such as birthday celebration, festival celebrations, client visit or team lunch/dinner.

Hobbies and Interests

  • Diary writing
  • Listening devotional songs

Personal Information

  • Father's Name: Nityanand Pal
  • Mother's Name: Laxmi Pal
  • Date of Birth: 03/09/91
  • Marital Status: Single

Timeline

Owner

KS Anytime Hungry Restaurant
11.2022 - Current

Sr.Customer service

Onsitego Pvt. Ltd
11.2018 - 10.2021

Sr. Customer Relationship Executive

VW Automark Pvt Ltd
06.2017 - 09.2018

Customer Relationship Executive

Lakozy Toyota Pvt Ltd
06.2016 - 05.2017

Customer Relationship Executive

JMD Auto India Pvt Ltd, Skoda
10.2013 - 03.2015

Receptionist & Executive Assistant

Tata Motors
08.2012 - 09.2013

H Sc -

DTSS College of Commerce

S Sc -

St. George English High School

B Com -

DTSS College of Commerce
Sapna N Pal