Excellent verbal and written communicator looking to apply my administrative and organization skills in a customer manage, while maintaining a strong work ethic and exhibiting a positive attitude.
Overview
12
12
years of professional experience
Work History
Owner
KS Anytime Hungry Restaurant
11.2022 - Current
Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
Recruited, hired, and trained talented staff to fill vacancies.
Managed payroll, daily deposits, and cost controls.
Identified team weak points and implemented corrective actions to resolve concerns.
Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
Sr.Customer service
Onsitego Pvt. Ltd
11.2018 - 10.2021
Sr. Customer Relationship Executive
VW Automark Pvt Ltd
06.2017 - 09.2018
Customer Relationship Executive
Lakozy Toyota Pvt Ltd
06.2016 - 05.2017
Customer Relationship Executive
JMD Auto India Pvt Ltd, Skoda
10.2013 - 03.2015
Receptionist & Executive Assistant
Tata Motors
08.2012 - 09.2013
Education
B Com -
DTSS College of Commerce
03.2012
H Sc -
DTSS College of Commerce
03.2009
S Sc -
St. George English High School
03.2007
Skills
MS Office
Word
Excel
Outlook
Email Communication
Small business operations
Staff hiring
Roles And Responsibilities
Meeting & Greeting customers & visitors on daily basis.
Excellent telephone etiquette, and attention towards personal grooming.
Forwarding calls to the respective person and department.
Office admin - Handling complete office administration including reception décor.
Ordering office supplies and maintaining proper record of the inventory.
Screening calls, emails, correspondence and directing them to the necessary people and departments.
Courier Management, maintaining log of Inward & Outward of couriers, its related payment. Timely and proper distribution of received couriers.
Event Management, collaborating with Admin team, HR & Finance team on special occasions and events such as birthday celebration, festival celebrations, client visit or team lunch/dinner.