Sapna Parmar
Chandigarh
Summary
Dynamic retail manager with a proven track record at Adidas Originals, excelling in visual merchandising and team leadership. Expert in inventory management and conflict resolution, I have successfully enhanced customer service standards and driven operational excellence, resulting in improved team performance and customer satisfaction.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Manager
Adidas Originals sector 17
Chandigarh
10.2015 - Current
- Led team in executing innovative retail strategies and visual merchandising.
- Managed inventory levels and ensured accurate stock management processes.
- Trained and mentored staff to enhance customer service skills and product knowledge.
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
Education
B.com - Business Accountancy
Punjab Technical University
Mohali 05.2012 - 07.2015
Skills
- Visual merchandising
- Inventory management
- Staff training
- Customer service standards
- Performance monitoring
- Retail operations
- Team leadership
- Customer relationship management
- Conflict resolution
- Data analysis
- Problem solving
- Effective communication
- Time management
- Report generation
- Work prioritization
- Decision-making
- Relationship building
- Disciplinary techniques
- Clear communication
- Sales management
Languages
Hindi
First Language
Hindi
Advanced (C1)
C1
English
Intermediate (B1)
B1
Punjabi
Intermediate (B1)
B1
Accomplishments
- Torch bearer award
- Top performer certificate
- Best in-store trainer award
- Best store manager award
- Joined as a sales associate and got promoted as a in-store trainer
- Then promoted as an assistant store manager
- Then promoted as a manager
- Done 3 or 4 Time ever highest sale numbers
- YTD store growth maximized to 37%.
Timeline
Manager
Adidas Originals sector 17
10.2015 - Current
B.com - Business Accountancy
Punjab Technical University
05.2012 - 07.2015