Sapna Pathak
Indore
Summary
Administrative professional with expertise in front desk operations and event coordination. Demonstrated ability to maintain accurate records and manage inventory effectively. Strong problem-solving and communication skills contribute to achieving organizational objectives.
Overview
9
9
years of professional experience
Work History
Receptionist Cum Administrative Assistant
Institute of Charted Account
Indore
11.2024 - Current
- Oversaw front desk operations and warmly greeted visitors.
- Handled incoming calls and directed inquiries to correct departments.
- Scheduled appointments and coordinated meetings for staff members.
- Maintained adequate inventory levels of office supplies.
- Processed incoming and outgoing mail, ensuring timely delivery.
- Assisted in organizing training sessions and events for clients.
- Provided administrative support to senior staff as required.
- Ensured confidentiality of sensitive information in all communications.
Customer Service Associate
Amazon development India private limited
Indore
07.2020 - 01.2024
- Resolved customer inquiries and issues efficiently, ensuring high-quality service delivery.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained accurate records of customer interactions within the system.
- Provided product information and recommendations to elevate customer experience.
- Handled high-volume calls while maintaining service standards.
- Trained new associates on customer service best practices and tools.
- Greeted customers to assess needs effectively.
Data Processor
Axon Data Private Limited
Indore
01.2017 - 02.2020
- Ensured data accuracy through regular validation and cleaning procedures.
- Processed large volumes of data using specialized software tools.
- Monitored data processing activities for compliance with company standards.
- Maintained organized records of processed information for future reference.
- Collaborated with team members to improve data entry workflows.
- Trained new staff on data processing protocols and systems.
- Assisted in developing efficient data management strategies.
Education
Bachelor of Arts - Economics
Davi Ahilya Bai Holkar Univerisity
Indore04-2016
Skills
- Front desk operations
- Appointment scheduling
- Call handling
- Data entry
- Inventory management
- Customer relationship management
- Compliance monitoring
- Administrative support
- Event coordination
- Problem solving
Languages
Hindi
Native
Native
English
Intermediate (B1)
B1
Timeline
Receptionist Cum Administrative Assistant
Institute of Charted Account
11.2024 - Current
Customer Service Associate
Amazon development India private limited
07.2020 - 01.2024
Data Processor
Axon Data Private Limited
01.2017 - 02.2020
Bachelor of Arts - Economics
Davi Ahilya Bai Holkar Univerisity