Sapna Raghuvanshi
New Delhi
Summary
Results-driven Marketing Professional with an MBA in Marketing and Media from NSB NIILM Business School. Developed effective client relationships and maximized customer value through strong team management, negotiation, and communication skills. Focused on driving revenue growth and enhancing organizational success through innovative business processes and analytical approaches.
Overview
1
1
Language
16
16
years of professional experience
Work History
Sales Support Administrator
Siemens Healthcare Pvt Ltd
07.2023 - Current
- Coordinated daily operations support for Valmet Technologies Pvt Ltd. service teams.
- Monitored inventory levels using SAP and updated stock records.
- Processed purchase orders and followed vendor delivery schedules.
Service Sales & Operation Specialist
Valmet Technologies Pvt Ltd.
11.2020 - Current
- Coordinated with global and local teams to address customer enquiries regarding service and spare parts requirements.
- Gather and assess customer technical needs and identify related needs
- Build Customer Relationship and help Sales team for getting proposal and Pricing as per the defined business line margin
- Tracked customer enquiries and collaborated with sales and logistics teams to secure orders and ensure timely service delivery.
- Gather and assess customer technical needs and identifies related needs
- Handle and coordinate with internal team for smooth execution of delivery and services.
- Provided support to peers in area of expertise. in area of expertise as needed.
Key Account Manager Service Sales
Johnson Controls I Pvt. Ltd.
05.2018 - 10.2020
- Provide advanced negotiation expertise during finalization of AMC contract.
- Develop strategies and deliver excellent sales and after-sales services to maximize sales, customer satisfaction and retention.
- Work with other team member to achieve quarterly target and to improve the sales management of key customer accounts by maintaining strong relationship to generate more revenue and expand market share.
- Maintain a deep understanding of customer needs and monitor their preferences.
- Resolve escalated customer issues and customer complaints regarding sales and service.
- Handled AMC payment collection for received orders.
- Followed up on customer inquiries by phone and in person to ensure proper handling, resulting in increased customer satisfaction ratings and new long-term relationship opportunities.
- Ensured compliance with company policies and procedures regarding sales and service contracts, contributing to a 34% improvement in compliance.
- Coordinate work activity and support other departments in various sales and service activities to ensure an optimal customer service experience throughout the process.
- Handling all booking requirements till the order book in system.
- Attend to customer's queries and provide appropriate solutions. Maintaining MIS Records for the company.
- Developed strategies and delivered effective sales and after-sales services to maximize sales, enhance customer satisfaction, and improve retention.
Key Account Manager
Progility Technologies Pvt. Ltd
06.2017 - 04.2018
- Generated bookings for AMC by proactively soliciting new business from diverse corporate and government firms.
- Ensure all the required processes for AMC will be done timely
- Secured repeat business by proactively maintaining relationships with past clients.
- Achieves sales financial objectives by forecasting requirements, preparing annual budget
- Analyze and identify sales opportunities from the old accounts and including new markets.
- Ensure all the required process for AMC will be done timely
- Assumes responsibility for execution of events, communicates all requests of the client in an effective and sensitive manner
- Ensures all required elements are scheduled, ordered, and communicated with team
- Handled all the AMC collection of payment against the received order and made sure it was collected timely
- Executed additional responsibilities as designated by the manager
Team Leader AMC Marketing
STJ Electronics Pvt. Ltd
04.2013 - 05.2017
- Ensured timely and accurate handling of existing clients by all team members.
- Training up new members of the team
- Facilitated communication between internal and external customers.
- Ensure that all existing Clients are being approached and handled by all the team member timely and accurately.
- Provided senior managers with essential information on team progress.
- Commending team member who has done well.
- Coordinate with internal and external customers as necessary
- Commending team member who have done well.
- Trained new team members to enhance onboarding and integration.
Executive - Marketing & Coordination
Indiasign Pvt Ltd
08.2010 - 11.2012
- Collaborated with marketing manager to develop leads, prepare proposals and presentations, and coordinate business strategies, enhancing overall marketing effectiveness.
- Assisted marketing manager by fulfilling diverse responsibilities to enhance operations.
- Supported client assignments through tracking and follow-up, while coordinating marketing efforts with technical staff to ensure alignment and timely execution.
- Executed marketing activities including promotions through emails, catalogs, social networking, and presentations to increase brand visibility and engagement.
- Maintaining Relationship with the existing clients and solving problems regarding payment collection and other issues regarding service.
- Engaged with new clients to create opportunities for product and service sales.
Education
Post Graduate Diploma - Business Management
NSB NIILM School of Business
New DelhiB.sc -
Barkatullah University
BhopalSkills
- Customer Relationship Management
- Sales Order Management
- SAP
- Salesforce (SFDC)
- MS Office
- Customer relationship management
Personal Information
Date of Birth: 1987-05-23
Languages
Date of Birth: 1987-05-23
Project Undertaken During training
Date of Birth: 1987-05-23
Disclaimer
Date of Birth: 1987-05-23
Languages
English
Upper Intermediate
B2
Timeline
Sales Support Administrator
Siemens Healthcare Pvt Ltd
07.2023 - Current
Service Sales & Operation Specialist
Valmet Technologies Pvt Ltd.
11.2020 - Current
Key Account Manager Service Sales
Johnson Controls I Pvt. Ltd.
05.2018 - 10.2020
Key Account Manager
Progility Technologies Pvt. Ltd
06.2017 - 04.2018
Team Leader AMC Marketing
STJ Electronics Pvt. Ltd
04.2013 - 05.2017
Executive - Marketing & Coordination
Indiasign Pvt Ltd
08.2010 - 11.2012
Post Graduate Diploma - Business Management
NSB NIILM School of Business
B.sc -
Barkatullah University