SAPNA RAO
Sudbury,Ontario
Summary
Goal-driven and accomplished Assistant Manger with over 7 years proven track record of delivering exceptional results in banking operations, administration, and Team coordination. Able to handle Retail operations from an innovative and tactical perspective.
Skills
Customer Service & Excellence
Cash Audits & Reports
Front & Back office operations
Time Management
Team Player
Eye of detail
Listenning Skill
Managing operations & Efficency
Ms Excel
Cash register operation
Attention to Detail
Multitasking Abilities
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
Canara Bank
New Delhi, Delhi
06.2014 - 04.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Able to handle banking operations from an innovative and tactical perspective.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation
Education
Bachelor of Science - Electronics & Communications
Noida Institute of Engineering And Technology
Noida Uttar Pradesh, India 06.2008 - 04.2012
Timeline
Assistant Manager
Canara Bank
06.2014 - 04.2022
Bachelor of Science - Electronics & Communications
Noida Institute of Engineering And Technology
06.2008 - 04.2012