SAPNA SHARMA
Summary
I am a detailed oriented, Dynamic HR & Support Successfactor consultant with 6 years of diverse experience. I am looking to work for a recognized international organization to the best of my skills and ability in order to contribute to accomplishing the organization's goals and objectives.
Overview
7
7
years of professional experience
Work History
HR/SuccessFactors L1 Support Consultant
Panasonic India
09.2023 - Current
- Coached employees through day-to-day work and complex problems.
- Monitored employee and customer interactions to assess quality of service.
- Creating new record set up in Successfactors and generating the employee codes.
- Managing all the incident received on Saarthi tool (Ticketing tool) and making sure to resolve them within SLA.
- Gathering new requirements from the client.
- Coordinating with implementation team and helping them out to solve the issue within certain SLA.
- Managing end to end Saarthi tool.
- Creating BRD and SIT documents.
- Managing risk, issues, action and regularly tracking them to meet the(Development & Production) UAT dead lines.
- Also, involved in testing any analysis part.
Associate People Shared Services
Public's Sapient
02.2021 - 07.2023
- Managing contractor's records for India geography through SAP SuccessFactors single-handily.
- Assisting with new employee orientation & assure to have complete personnel file.
- Taking care adhoch requests such as transfers, salary changes, title change, supervisor update, name change in SuccessFactors.
- Creation, collection and uploading of compliance documents in the system.
- Vendor & stakeholder management.
- Preparing dashboard monthly basis to represent our managers.
- Working on various audit sheet received by auditors.
- Providing training and guidance to colleagues or new hires.
- Taking care of contractor's extensions, conversions and mapping them on their projects through Oracle.
- Handling queries/ grievances throughout the day on email and through service now(tickets).
- Managing time tracking chase up globally with the help of macro(Excel).
- Working on various excel files like(CDR, TDR, PDR).
- Managing complete contractual lifecycle (Hire to Retire).
HR Executive
Mynd Integrated Solution
12.2018 - 02.2021
- Oversee daily operations of the HR department.
- Managing induction, orientation and employees files single handily.
- Taking care off-boarding part and preparing their relieving and experience letters.
- Implement performance review procedures (e.g., quarterly/annual and 360 evaluations)
- Sharing welcome emails with the new joiners.
- Sharing new joiners tracker with IT, Admin and payroll team for their action.
- Gather and process paperwork, like contracts and non- disclosure agreements
- Managing the queries throughout the day.
- Taking care background verification manual check and through vendor.
Executive HR
One Point Solution Pvt. Ltd
07.2017 - 08.2018
- Tasks
- Design and update job descriptions.
- Craft recruiting emails to attract passive candidates.
- Screen incoming resumes and application forms.
- Advertise job openings on the company's careers page, social media, job boards, and internally
- Send job offers mails and answer queries about compensation and benefits
- Act as consultant to new hires and help them onboard
- Interview candidates (via phone, video, and in-person)
- Maintain employee records (attendance, EEO data, etc.) according to policy and legal requirements.
Education
B.COM -
DELHI UNIVERSITY
2017
Skills
- SuccessFactors(Employee
Central,Onboarding & LMS) - Service Now, Saarthi
- Onboarding and Offboarding
- Share Point
- Oracle
- Background Verification
- Documentation
- Query management
- MS office -Excel
Accomplishments
- Recognized as the performer of the year in 2022.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
HR/SuccessFactors L1 Support Consultant
Panasonic India
09.2023 - Current
Associate People Shared Services
Public's Sapient
02.2021 - 07.2023
HR Executive
Mynd Integrated Solution
12.2018 - 02.2021
Executive HR
One Point Solution Pvt. Ltd
07.2017 - 08.2018
B.COM -
DELHI UNIVERSITY
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