Sapna Singh
Summary
Proven leader in medical billing with a track record of enhancing revenue cycle management at NORTHWEST RCM through meticulous payment posting analysis and strategic planning. Excelled in staff development and teamwork, significantly improving customer satisfaction and operational efficiency. Skilled in operation & strategic management and effective communication, consistently exceeding performance metrics. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Assistant Manager Payment Posting, Medical Billing
NORTHWEST RCM
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality, service expectations and oversee the payment posting team to ensure accurate and timely posting of payments received from insurance companies, patients, and other payers.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitor and review payment posting activities to identify errors, discrepancies, and trends that may impact revenue cycle management.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborate with insurance companies and other departments such as coding and billing to resolve payment posting issues, denials, and rejections and other discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Established team priorities, maintained schedules and monitored performance.
- Stay current on industry trends, regulations, and changes in payment posting practices to ensure compliance and efficiency.
Sr. Claim Associate, Medical Billing
IENERGIZER India Pvt Ltd
10.2015 - 06.2020
- Responsible for timely and accurate posting of payments and adjustments to all patient's account.
- Interpreted the explanation of benefits (EOB) and balance transfers to the secondary insurance or patient liability.
- Accountable for daily balancing and tracking of cash and adjustment posting.
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Accurate posting of payments, demographic Detail, charges entry transaction in revenue cycle software provided by the customer.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
- Submit claims within established guidelines for commercial and personal insurance customer and follow up on the status of all the claim files.
Education
BBA - Banking And Insurance
Osmania UNIVERSITY
Hyderabad, India05.2014
Higher Secondary -
KAHS
Birpur, India04.2009
High School - High Scool
KAHS
Birpur, India05.2007
Skills
- Operation & Strategic Management
- Payment posting analysis including Production Summary
- Team Queries presentation on Weekly Client Meetings
- Teamwork skills, log Auditing and report building
- Staff Training and Development
- Staff Supervision and Effective communication in Team
- Staff Management
- Workload Management
- Employee Scheduling
- Recruiting and interviewing
- Strategic Planning
- Staff Development
Accomplishments
- Supervised team of 35 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Salesforce, Zendesk, Procentive.
- Practice Manager, ACW
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Personal details
Name : Sapna Singh
Father's Name : Mr. Mohan Singh
Date of Birth : 13th Oct 1994
Marital status : Married
Declaration
I solemnly declare that the above information is true and correct to the best of my knowledge. I
understand that if any information given above is found false/incorrect, my candidature is liable to
be rejected.
SAPNA SINGH
Date ……………
Place…………… Signature
Timeline
Assistant Manager Payment Posting, Medical Billing
NORTHWEST RCM
05.2022 - Current
Sr. Claim Associate, Medical Billing
IENERGIZER India Pvt Ltd
10.2015 - 06.2020
BBA - Banking And Insurance
Osmania UNIVERSITY
Higher Secondary -
KAHS
High School - High Scool
KAHS