Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
AdministrativeAssistant

Sapna Thakur

Gurgaon

Summary

An enthusiastic, dedicated & motivated individual with exceptional query solving skill and looking to obtain a position where my experience and skills will significantly contribute to the overall success of the organization.

Overview

14
14
years of professional experience

Work History

Operations Analyst

Accenture
Gurgaon
11.2017 - Current
  • Prepare and analyze journals, financial reports, balance sheets, reconciliation of accounts, and conduct P&L variance analysis in a timely and accurate manner according to the SLA and KPI.
  • Ensured compliance with internal controls for transaction processing operations.
  • Assure that all transactions to be processed have the right approvals and follow the procedure and policies.
  • Execute manual payments and automated payment runs, run potential duplicate payments reports and take appropriate action, and execute payment-related controls.
  • Tracked changes in regulations affecting transaction processing activities and updated policies accordingly, streamlining processes through automation solutions.
  • Performed Quality Assurance checks on completed work prior to submission. Compile and submit regular reports to update senior management on operations and progress.
  • Assisted in training new staff members on proper procedures for handling different types of transactions.
  • Worked for the Query Management team and have experience managing other areas of PTP, such as Invoice Processing, Vendor Reconciliation, Legal Notices, and some parts of vendor payments. Handling escalation emails/calls by providing proper resolution to clients.
  • Working on Legal Notices issued by supplier due to late payment of invoices.

Senior Executive - Finance & Accounts

Intelenet Global Services (Teleperformance)
Gurgaon
08.2013 - 11.2017
  • Managed a team of 5 FTEs and ensured that all key metrics of performance, as per SLA, were met. Manage team performance and be responsible for overall development.
  • Handled accounts payable processes, including invoice processing, vendor reconciliation, and managing critical vendor queries.
  • Updating SOPs with detailed process steps and review by client for sign off.
  • Working for KPMG audit team by supporting Risk & Assurance team to provide the required backup evidence (Twice in a year).
  • Worked on emails routed through helpdesk team or directly through client and vendor side, which were related to queries.
  • Processing of PO, Non-PO invoices, and credit notes.

Process Associate

Genpact: - Serco (Shared Service centre and GSK)
Gurgaon
10.2010 - 08.2013
  • Worked in the Legal Notices Team, handling SAP invoice queries, maintaining notices tracker, and ensuring timely resolution of customer issues.
  • Focusing on timely resolution to the customer and retrieving the financial transaction by coordinating with various departments.

Education

MBA - Finance

Sikkim Manipal University
01-2014

Bachelor of Commerce -

Delhi University
New Delhi
01-2009

Skills

  • Reporting abilities
  • Cross-Functional Teamwork
  • Quality Assurance
  • Teamwork and Collaboration
  • Problem-Solving
  • Adaptable and flexible
  • Commitment to quality

Accomplishments

  • Star Performer award for outstanding performance in Accenture.
  • Certificate of Excellence award for exemplary performance from Serco Client, twice in a year.
  • Star of Business Encore awards for recognition of efforts towards creating value for our client though business outcomes.
  • Taken initiative to make PTP process capable in operation excellence by meeting we@accenture targets for FY20.

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Operations Analyst

Accenture
11.2017 - Current

Senior Executive - Finance & Accounts

Intelenet Global Services (Teleperformance)
08.2013 - 11.2017

Process Associate

Genpact: - Serco (Shared Service centre and GSK)
10.2010 - 08.2013

MBA - Finance

Sikkim Manipal University

Bachelor of Commerce -

Delhi University

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Sapna Thakur