SAPNA SHARMA
HR Manager Cum Admin
Ghaziabad
Summary
Responsible HR Manager with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
HR Manager Cum Administrative
H.J. Industries (Metal)
Ghaziabad
2022.11 - Current
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Processed employee termination paperwork at direction of supervisory staff.
- Coordinated employee training programs to improve productivity and performance.
- Answered and redirected incoming phone calls for office.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Participated in job fairs to recruit new talent.
- Helped employees register for benefits programs using online portals.
- Updated and maintained employee attendance records.
- Converted employee status from temporary to permanent.
- Coordinated employee relocation processes.
HR Cum Operations Executive (Back-end)
Mak Staffing
Noida
2023.07 - 2023.10
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Calling candidates, taking interviews
- Check account details of new joiners after that forward to account department
- Work on CRM Portal check onboarding approved / reject
- Make an offer letter and released offer letter to all candidates
Recruitment Head & Admin
Recruitment Head & Admin
Ghaziabad
2019.09 - 2020.06
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to understand job requirements and expectations.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Partnering with hiring managers to determine staffing needs. Screening resumes.
- Performing in-person and phone interviews with candidates.
- Administering appropriate company assessments.
- Performing reference and background checks.
- Making recommendations to company hiring managers.
- Coordinating interviews with the hiring managers
- Following up on the interview process status
- Communicating employer information and benefits during screening process
- Serving as a liaison with area employment agencies, colleges, and industry associations
- Completing timely reports on employment activity
- Conducting exit interviews on terminating employees
Sales Coordinator & Admin Executive
Vansun Technologies Pvt. Ltd.
Noida
2016.01 - 2019.08
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Presented Milking Machine during retail trade shows to increase market share and make connections with potential customers.
- Communicating relevant information.
- Responding to complaints from customer and give after sales support when requested
- Ensuring the adequacy of sales-related equipment of material.
- Store and sort financial and non-financial data in electronic form and present reports.
- Inform clients unforeseen delays or problems.
- Handle the processing of all orders with accuracy and timeliness.
- Assist in the preparation and organizing of promotional material or events.
- Handling all Admin related activities
- Management of the front desk in charge of all front desk operations
- Taking care of incoming calls and transfer to Various departments
- Manage all stocks of stationeries
- Keep records of letters and post
- Greeting and assisting visitors and the general public
- Assist in the planning and preparation of meetings, conferences and conference telephone calls
- Coordinating the sales team by managing schedules, filing important documents
- Communicating relevant information.
- Coordinating the sales team by managing schedules, filing important documents
Front Desk Executive/ Office Admin
KITINFINET (P) Ltd
Delhi
2013.04 - 2015.10
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Conducted financial audits on scheduled basis.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Prepared weekly employee work schedules to meet operational needs.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handling all Admin related activities
- Management of the front desk in charge of all front desk operations
- Taking care of incoming calls and transfer to Various departments
- Manage all stocks of stationeries
- Keep records of letters and post
- Greeting and assisting visitors and the general public
- Assist in the planning and preparation of meetings, conferences and conference telephone calls
- While with Kitinfinet (P) Ltd, worked on following projects:(University Grant commission)
- Worked as Co. Executive Admission and Result department.
- Worked as Co. Executive Admission and Result department.
- Took care of the Admission and the result of the candidate.
- Response to the mail of candidate and university heads.
- Kept in touch with other university principals and teachers.
- While with Kitinfinet (P) Ltd, worked on following projects: Bal Bhawan Public School, Mayur Vihar
- Worked as a Computer Operator and data record incharge & assistant under Shivam Bhardwaj.
- Managed mails and Telephone calls.
- Managed website of school helps them to rectify problems and issues on website. Managed E-mail accounts.
- Sent information to student’s parents through our website. Replied to mails of parents and students regarding their problems.
Front Desk Executive/ Office Admin
Skill Tree Consulting Pvt. Ltd.
Ghaziabad
2010.02 - 2012.12
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Conducted financial audits on scheduled basis.
- Prepared weekly employee work schedules to meet operational needs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Handling all Admin related activities
- Taking care of incoming calls and transfer to Various departments
- Management of the front desk In charge of all front desk operations
- Manage all stocks of stationeries
- Keep records of letters and post
- Greeting and assisting visitors and the general public
Education
Bachelor of Arts - Arts And Entertainment Management
RSV School
Delhi 2011.03 - 2013.03
Skills
Staff education and training
Computer literacy
HR policies
Talent management
Team Player
Maintaining files
Recruitment
Monitoring
Office administration
Mail handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
HR Cum Operations Executive (Back-end)
Mak Staffing
2023.07 - 2023.10
HR Manager Cum Administrative
H.J. Industries (Metal)
2022.11 - Current
Recruitment Head & Admin
Recruitment Head & Admin
2019.09 - 2020.06
Sales Coordinator & Admin Executive
Vansun Technologies Pvt. Ltd.
2016.01 - 2019.08
Front Desk Executive/ Office Admin
KITINFINET (P) Ltd
2013.04 - 2015.10
Bachelor of Arts - Arts And Entertainment Management
RSV School
2011.03 - 2013.03
Front Desk Executive/ Office Admin
Skill Tree Consulting Pvt. Ltd.
2010.02 - 2012.12