Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sapta Jyoti Biswas

Bangalore

Summary

Experienced data center infrastructure professional with expertise in cloud and on-premises deployments. Skilled in managing Linux systems, storage solutions, and virtualization technologies to enhance system reliability and performance. Proven ability to collaborate with engineering teams, driving product improvements, and effective knowledge sharing. Dedicated to optimizing resource utilization and ensuring high data integrity.

Overview

21
21
years of professional experience

Work History

Designated Senior SRE

Cohesity
Bangalore
07.2023 - Current
  • Spearheaded Cohesity cluster deployments, facilitating a seamless transition from POC to production environments.
  • The deployments were made on physical hardware (on-prem), cloud (AWS/Azure/GCP), and virtual machines (ESXi/Hyper-V).
  • Resolved backup and recovery issues across various protected sources (physical servers, VMs, databases, Microsoft 365, Kubernetes), boosting system reliability.
  • Diagnosed and addressed cluster replication and archival problems to sustain data integrity and availability.
  • Managed cluster recovery after ransomware attacks, ensuring complete data retention during the process.
  • Collaborated effectively with engineering teams on bug fixes and product enhancements, including addressing security concerns.
  • Conducted capacity assessments to ensure effective cluster resource utilization.
  • Oversaw upgrades to hardware and software, including product refresh processes, to keep systems up to date.
  • Managed escalation procedures, optimizing future issue resolution through detailed root cause analysis.
  • Provided knowledge transfer sessions for new hires, aligning them with established operational processes and product functions.
  • Authored several knowledge-base articles to facilitate self-service and reduce reliance on support.

Technical Solutions Consultant III

Hewlett Packard Enterprise
Bangalore
09.2012 - 03.2022
  • Delivered comprehensive technical support for HP 3PAR Storage Arrays (Storeserv, Primera, and Alletra) and HP EVA systems, alongside Brocade FC Switches, enhancing customer satisfaction.

Technical Solution Consultant

Hewlett Packard Enterprise
Bangalore
08.2010 - 09.2012
  • Administered the delivery of large projects, focusing on office-wide hardware and/or software upgrades that improved overall efficiency.
  • Formulated tactical plans for Technology Lifecycle Management at the enterprise level, encompassing Networking, Server, SAN, and Peripherals.
  • Championed integration efforts that facilitated troubleshooting of server and storage hardware (SAN Technology, RAID Technology), improving support response times.
  • Provided exemplary technical assistance to HP customers, fostering strong relationships and customer loyalty.

Resolution Expert

Dell International Services
Bangalore
02.2007 - 08.2010
  • Delivered second-level technical support for basic operations and maintenance of personal computers and/or peripherals, enhancing user experience.
  • Managed warranty cost metrics and resolution metrics for the team, ensuring accountability and performance tracking.
  • Guided L1 technical support representatives in troubleshooting efforts, improving their efficiency and effectiveness.

Process Executive

Infosys BPO
Bangalore
02.2005 - 01.2007
  • Delivered technical support to UK-based customers for Linksys routers, improving customer satisfaction.
  • Assisted with initial setup processes and provided post-sales support, ensuring smooth transitions for customers.
  • Engaged in upselling and upgrades to enhance service offerings, thereby increasing company revenue.

Education

Bachelor of Engineering - Electrical

Bhilai Institute Of Technology
Durg
09.2004

Skills

  • Data center infrastructure management
  • Linux
  • Networking (Ethernet/FC)
  • Storage (SAN/NAS)
  • Cloud integration (AWS, Azure, GCP)
  • NFS, SMB, CIFS
  • Security (TLS/SSL)
  • Virtualization (ESXi/Hyper-V)
  • Hyper-converged systems
  • Distributed data systems
  • V-SAN
  • Kubernetes and Docker
  • Automation and scripting
  • Interpersonal skills
  • Problem solving
  • CRM software proficiency
  • Account management
  • Escalation management
  • Customer retention
  • Lifecycle management
  • Performance metrics analysis
  • Technical sales
  • Teamwork and collaboration
  • ITIL framework
  • Technical problem-solving
  • Knowledge sharing
  • Client onboarding

Languages

  • English
  • Hindi

Timeline

Designated Senior SRE

Cohesity
07.2023 - Current

Technical Solutions Consultant III

Hewlett Packard Enterprise
09.2012 - 03.2022

Technical Solution Consultant

Hewlett Packard Enterprise
08.2010 - 09.2012

Resolution Expert

Dell International Services
02.2007 - 08.2010

Process Executive

Infosys BPO
02.2005 - 01.2007

Bachelor of Engineering - Electrical

Bhilai Institute Of Technology

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Sapta Jyoti Biswas