Music production
Saptak Das
Student
Varanasi ,UP
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of post-secondary education
6
6
Certifications
3
3
Languages
6
6
years of professional experience
Work History
Retail Management internship
V mart Retail Store
Varanasi, Uttar Pradesh
09.2024 - 11.2024
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
One Month Work From Home Internship
Make Me Builder (OPC) Private Limited, Gurgaon, Ha
Gurgaon , Haryana
07.2018 - 08.2018
- Customized brand message to reach and capture target audience interest and drive engagement.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Conducted interviews with subject matter experts to generate topics.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Managed competing deadlines with efficiency.
- Consulted with editors to shape story and eliminate any errors.
- Provided writing support in fast-paced environment for variety of public-facing materials.
- Repurposed and optimized existing content for use in different mediums.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Presented clients with unique copy options based on overall marketing objectives.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
Education
Master Of Arts - Ancient Indian History
2020.07 - 2022.11
Bachelor Of Arts - History
06.2017 - 11.2020
10+2 - Humanities
08.2015 - 06.2017
10th - Student
04.2014 - 06.2015
MBA - Marketing And Operations
2023.09 - Current
Skills
Organizational compliance
Interests
World history
Football
Video games
Certification
Certified Content writer, Make me builder (OPC) Private limited, Gurgaon, Haryana - 122002
Timeline
Retail Management internship - V mart Retail Store
09.2024 - 11.2024
G L Bajaj Institute of Technology And Management - MBA, Marketing And Operations
2023.09 - Current
Certificate of completion, Human resources foundations, LinkedIn Learning,National Association of State Boards of Accountancy (NASBA)
09-2022
Certificate of completion, Human resources foundations, LinkedIn Learning, Society for Human Resources Management (SHRM)
09-2022
Certificate of completion, Human resources foundations, LinkedIn Learning, HR Certification Institute (HRCI)
09-2022
Certificate of completion, Managing Technical Professionals, LinkedIn Learning
09-2022
Mahatama Gandhi Kashi Vidyapeeth University - Master Of Arts, Ancient Indian History
2020.07 - 2022.11
Course on Computer Concepts, National institute of Electronics and Information technology New Delhi
09-2018
Certified Content writer, Make me builder (OPC) Private limited, Gurgaon, Haryana - 122002
08-2018
One Month Work From Home Internship - Make Me Builder (OPC) Private Limited, Gurgaon, Ha
07.2018 - 08.2018
Shri Guru Nanak Dev Khalsa College, University of - Bachelor Of Arts, History
06.2017 - 11.2020
Sunbeam Academy Samneghat - 10+2 , Humanities
08.2015 - 06.2017
St John's School - 10th , Student
04.2014 - 06.2015
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