Saptami Pai
Summary
To attend responsible height by honest and loyal efforts with positive attitude and to continuously upgrade knowledge and skills to conduct the changing scenario.
Overview
8
8
years of professional experience
Work History
Data Associate
Vivvix/Mediaradar/Kantar
01.2024 - 11.2024
- Streamline the data process, utilizing advanced data management tools, and optimize efficiency and output.
- Assisting in developing and executing data quality in different projects.
- Performed quality assurance checks on extracted data to ensure accuracy of results.
Data Associate
Numerator
Vadodara
02.2022 - 12.2023
- Verified and validated data to upload high accuracy and integrity levels.
- Surfing the internet and learning how advertisements from different media are collected, processed, and analyzed.
- Structured and converted raw data into systematic entries per established guidelines.
- Giving process training when required to associates of another process and newly joined members.
- Streamlined data collection methodologies reduce the time spent on data entry and increase data quality.
- Adapted workflow to meet business needs.
WELCOMHOTEL VADODARA -ITC LIMITED
02.2019 - 04.2021
- Usage of Oracle opera ORS and ops PMS systems to process reservations by mail, telephone, telex, cable, fax or in house reservation systems referral
- Handling reservation calls for the same day as well as for future
- Collect raw data from the server and prepare it to proper format and distribute data to the concern team equally
- Like, handling potential group reservation, sharing the lead with the sales team to take the things forward
- Have detailed information of the type of rooms available as well as their location and layout, the selling status, rates, and benefits of all packages plans, also the credit policy of the hotel
- Code of most of the packages and the inclusions with their rates
- Maintain daily reports for No show and sharing the same details with the concerned department for approval
- Monthly compilations of No show and cancellation reports
- Processing refunds and retentions
- Reverting guests on guest reviews and requests on OTA
- Daily would go through the arrival report and make amendments accordingly
- Make a reconfirmation call or mark an email two days or a day prior their arrival ask for their preferences and additional requirements (if any)
- Going through all online portals for checking that all the reservations are flown in the system
- Monthly compilations of OTA commissions
- Check-in and check-out procedure
ITC Grand Chola
05.2017 - 10.2017
- Completed Industrial Training of six months at ITC Grand Chola, Chennai
- Completed my Industrial training in four major departments
- Namely, Front Office, Housekeeping, Food and Beverages (Banquets), Food Production
The Balaram Palace
10.2016 - 11.2016
- Completed Industrial Training of 15days at The Balaram Palace, Palanpur
- I have done my training as guest relations - I used to interact with the guests staying In-House and assisted them with their requirements
- Worked in Housekeeping department as well
Education
BBA - Hospitality and Tourism Management
Gujarat Institute of Hotel Management
Gujarat01-2019
H.S.C -
Basil School
Gujarat01-2016
S.S.C -
Basil School
Gujarat01-2014
Skills
- Microsoft Office
- Power-point
- Sales
- Customer Service
- Office Management
- Oracle (Opera)
- CC Avenue Software (Payment Modules)
- Ecobillz
- Adbase
- Data Entry Management
- Accuracy and attention to detail
- Database querying
- Jira
- Power BI
Accomplishments
- Received hands on practical work experience & recognitions in various star leading hotel properties in all major departments as part of ODC (Outdoor Catering)
- Have visited many schools to give information about Hospitality and Tourism on behalf of GIHM.
Languages
- English
- Hindi
- Gujarati
- Konkani
Hobbies and Interests
- Travelling
- Skating
- Playing keyboard (Casio)
Training
- The Balaram Palace, Palanpur, 10/2016-11/2016, Guest relations and Housekeeping
- ITC Grand Chola, Chennai, 05/2017-10/2017, Front Office, Housekeeping, Food and Beverages (Banquets), Food Production
Academicscredentials
- BBA in Hospitality and Tourism Management, Gujarat Institute of Hotel Management, 2019
- H.S.C (12th), Basil School, 2016
- S.S.C (10th), Basil School, 2014
Personal Information
- Father's Name: Mr. Narayan Pai
- Mother's Name: Mrs. Priya Pai
- Date of Birth: 09/13/98
- Gender: Female
- Nationality: Indian
Timeline
Data Associate
Vivvix/Mediaradar/Kantar
01.2024 - 11.2024
Data Associate
Numerator
02.2022 - 12.2023
WELCOMHOTEL VADODARA -ITC LIMITED
02.2019 - 04.2021
ITC Grand Chola
05.2017 - 10.2017
The Balaram Palace
10.2016 - 11.2016
BBA - Hospitality and Tourism Management
Gujarat Institute of Hotel Management
H.S.C -
Basil School
S.S.C -
Basil School
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