SAPTARSHI CHAKI
Virtual Customer Care Executive
Kolkata,WB
Summary
Association with a progressive and growing organization where I can impart my knowledge for the benefit of the organization as well as for my personality development. To secure a challenging position in a reputable organization to expand my learning's, knowledge, and utilize my skills and business studies background to the maximum. A highly organized and hard-working individual looking for a responsible position to gain practical experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Customer Care Executive
Conneqt Business Solutions
04.2024 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Resolved concerns with products or services to help with retention and drive sales.
- Exceeded targets consistently by maintaining an unwavering focus on customer satisfaction and service excellence.
- Kept accurate records of all customer interactions and transactions.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Coordinated timely responses to online customer communication and researched complex issues.
- Streamlined customer support processes for improved call handling times and resolutions.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
Office Executive
Techmahindraa Sez Building
03.2021 - 11.2023
- Customer problem like Query, complain request billing by the company policy
- Performing basic duties including printing, sending emails, and ordering office supplies
- Assisting and coordinating with the sales team
- Assisting and supporting management.
- Coordinated deliveries of supplies and materials to proper recipients.
- Maintained a clean and orderly work environment, contributing to increased employee satisfaction levels within the office space.
- Improved company communication by managing and updating internal databases.
- Served as the point of contact for clients and vendors, providing exceptional customer service and professional relationship management.
Executive Office Assistant
Aegis Startek Limited
03.2019 - 05.2020
- Customer problem like Query, complain request billing by the company policy
- Performing basic duties including printing, sending emails, and ordering office supplies
- Assisting and coordinating with the sales team
- Assisting and supporting management.
- Kept high average of performance evaluations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained team members on new hotel services and products to support promotional efforts.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coached new hires on company processes while managing employees to achieve maximum production.
Customer Care Executive -Process- Vodafone-Kolkata [Prepaid and Postpaid]
Vodafone Idea Service Limited
02.2015 - 01.2019
- Prepare and reconcile customer balances
- Correct discrepancies in customer account balances
- Create Customer Care Protocol
- Analyze and make decisions based on Customer Care Data
- Handle escalated Customer Issues
- Taking Escalated issue and Ombudsman issues.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Education
Bachelor of Science - Biochemistry
MAHADEVANANDA MAHAVIDYALAYA
BARRACKPORE KOLKATA 04.2001 -
Skills
Goal Oriented
Dedication and Commitment Towards Work
Willing To Take Responsibility to Show Positive Results
Optimistic & Learning Attitude
Completed Certificate in Information Technology Application (CITA) in 2004 from Barrackpore Youth Computer training Centre Proficiency in MS Excel, MS Word, MS PowerPoint
Completed Diploma in Desktop Publishing (DDTP) in 2009 from Barrackpore Youth Computer Training Centre Proficiency in PageMaker, CorelDraw, Photoshop
Relationship Building
Excellent multi-tasking ability
Documentation and control
Office Management
Operations Management
Report Preparation
Organizational Skills
Project Management
Parentsname
Mr. Pranab Kumar Chaki, Mrs. Shibani Chaki
Personal Information
- Date of Birth: 10/13/84
- Nationality: Indian
- Marital Status: Single
Languages
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Certification
Certificate in Information Technology Application
Interests
Singing
Travelling
Debating
Watching movies and series
Reading
Disclaimer
I certify that the information furnished above is factually correct and subject to verification by the company (including Reference check and Background verification).
Thanking you, _
_________________________
Saptarshi Chaki.
Place: Barrackpore.Kolkata-700120
Timeline
Customer Care Executive
Conneqt Business Solutions
04.2024 - Current
Office Executive
Techmahindraa Sez Building
03.2021 - 11.2023
Executive Office Assistant
Aegis Startek Limited
03.2019 - 05.2020
Customer Care Executive -Process- Vodafone-Kolkata [Prepaid and Postpaid]
Vodafone Idea Service Limited
02.2015 - 01.2019
Certificate in Information Technology Application
12-2004
Bachelor of Science - Biochemistry
MAHADEVANANDA MAHAVIDYALAYA
04.2001 -