Technology
Saptarshi Das
French Senior Analyst
Bangalore
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Subject Matter Expert
KGIS Invicta Services Ltd
Coimbatore
09.2021 - Current
- Working for Financial Process, managing ZOHO CRM
- Overcoming rebuttals from client’s query
- Daily calls with clients to collaborate and understand the requirements of the files
- Understanding AML and KYC of clients in brief
- Working for the Province of QUEBEC with Mortgage Agents.
- Installed, configured and monitored new system features based on user needs.
- Facilitated product development with implementation of standard best practices.
- Developed and presented business cases, presentations and reports to senior management.
- Supported enterprise and business goals by introducing new product and service offerings.
- Designed and prepared technical reports, studies and related documentation.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
Sr. Analyst
eClerx
Chandigarh
08.2018 - 02.2021
- Result Areas:
- Setting quality standard for operations, ensuring quality customer experience; adhering to SLA & work processes
- Creating awareness for driving process improvement strategy and ensuring maximum operational efficiency
- Monitoring overall functioning of the processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Researched and adopted new technologies to add value to existing offerings.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
French Translator
IBM (India) Artech Infosystem Pvt Ltd
Noida
08.2016 - 01.2018
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Attended training programs to improve professional knowledge and interpretation skills.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Proofread, edited and improved documents of different sizes.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Attended team meetings to provide accurate consecutive translations of conversations between members.
- Maintained message content, tone and emotion as closely as possible.
Education
Diploma - Supply Chain Management
NMIMS Global Access School For Continuing Education
Online 07.2020 - 11.2021
B.Com - Accounting
Monad University
Noida 05.2012 - 08.2015
Skills
Attention to Detail
Excellent Communication
Flexible and Adaptable
Dependable and Responsible
Teamwork and Collaboration
Analytical and Critical Thinking
Good Telephone Etiquette
MS Office
Interpersonal Communication
Certification
B2 DELF French
Interests
Customer Experience
Timeline
Subject Matter Expert
KGIS Invicta Services Ltd
09.2021 - Current
Diploma - Supply Chain Management
NMIMS Global Access School For Continuing Education
07.2020 - 11.2021
Sr. Analyst
eClerx
08.2018 - 02.2021
French Translator
IBM (India) Artech Infosystem Pvt Ltd
08.2016 - 01.2018
B.Com - Accounting
Monad University
05.2012 - 08.2015