Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Saptarshi Das

Saptarshi Das

French Senior Analyst
Bangalore

Summary

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language

Work History

Subject Matter Expert

KGIS Invicta Services Ltd
Coimbatore
09.2021 - Current
  • Working for Financial Process, managing ZOHO CRM
  • Overcoming rebuttals from client’s query
  • Daily calls with clients to collaborate and understand the requirements of the files
  • Understanding AML and KYC of clients in brief
  • Working for the Province of QUEBEC with Mortgage Agents.
  • Installed, configured and monitored new system features based on user needs.
  • Facilitated product development with implementation of standard best practices.
  • Developed and presented business cases, presentations and reports to senior management.
  • Supported enterprise and business goals by introducing new product and service offerings.
  • Designed and prepared technical reports, studies and related documentation.
  • Documented diagnostic results and supported root cause analysis and troubleshooting.

Sr. Analyst

eClerx
Chandigarh
08.2018 - 02.2021
  • Result Areas:
  • Setting quality standard for operations, ensuring quality customer experience; adhering to SLA & work processes
  • Creating awareness for driving process improvement strategy and ensuring maximum operational efficiency
  • Monitoring overall functioning of the processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
  • Researched and adopted new technologies to add value to existing offerings.
  • Performed quality assurance to meet appropriate standards and facilitate improvement of processes.

French Translator

IBM (India) Artech Infosystem Pvt Ltd
Noida
08.2016 - 01.2018
  • Completed precise translations of official documents with correct words and phrasing to meet legal standards.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Proofread, edited and improved documents of different sizes.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Attended team meetings to provide accurate consecutive translations of conversations between members.
  • Maintained message content, tone and emotion as closely as possible.

Education

Diploma - Supply Chain Management

NMIMS Global Access School For Continuing Education
Online
07.2020 - 11.2021

B.Com - Accounting

Monad University
Noida
05.2012 - 08.2015

Skills

    Attention to Detail

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Certification

B2 DELF French

Interests

Technology

Customer Experience

Timeline

Subject Matter Expert

KGIS Invicta Services Ltd
09.2021 - Current

Diploma - Supply Chain Management

NMIMS Global Access School For Continuing Education
07.2020 - 11.2021

Sr. Analyst

eClerx
08.2018 - 02.2021

French Translator

IBM (India) Artech Infosystem Pvt Ltd
08.2016 - 01.2018

B.Com - Accounting

Monad University
05.2012 - 08.2015

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Saptarshi Das French Senior Analyst