Saptarshi Dey
Sodepur
Summary
Dedicated professional with a strong background in cloud services and customer support. Skilled in troubleshooting methodologies and effective communication, consistently resolving customer concerns and streamlining operations to enhance service delivery.
Overview
2
2
years of professional experience
Work History
Officer-in-Charge
MRC India Pvt .Ltd
Odisha
04.2025 - 07.2025
- Oversaw daily operations to guarantee efficient workflow processes.
- Orchestrated efforts with team members to fulfill customer service requests effectively.
- Participated in weekly meetings with senior management team members.
- Resolved customer complaints in an efficient and professional manner.
Cloud Support Engineer
Outworks Solution Pvt. Ltd
Hyderabad
03.2023 - 06.2024
- Provided technical support for cloud services and customer inquiries.
- Diagnosed and resolved cloud infrastructure issues efficiently.
- Conducted troubleshooting for application performance and connectivity problems.
- Documented solutions and common issues in knowledge base articles.
- Ensured timely documentation of procedures related to managing customer environments in cloud.
- Resolved customer issues related to cloud infrastructure, data migration, and software development.
- Reviewed logs across multiple cloud environment elements to enhance troubleshooting capabilities.
- Partnered with network engineering and operations personnel to resolve customer issues as needed.
- Constructed scripts to streamline process automation within cloud environment.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Education
Bachelor of Science - Computer Engineering
Elitte Collage of Engineering
Kolkata India06-2024
Diploma - Computer Science
Elitte Institute Of Engineering & Management
Kolkata, India04-2021
GED -
Shudir Memorial Institute
Kolkata, India03-2017
Skills
- Cloud infrastructure
- Technical support
- Process automation
- Customer service
- Troubleshooting methodologies
- Team collaboration
- Data migration
- Documentation standards
- Effective communication
- Employee training
- Time management
- Teamwork and loyalty
- Navigation skills
- Repair skills
- Excellent communication
- Decision-making
- Risk assessment
- Information security
- Verbal reports
- Surveillance monitoring
- Technical expertise
- Technical troubleshooting
- Application performance
- Problem solving
- User training
- Documentation management
- Kubernetes management
- Linux administration
- GCP training
- Virtualization technologies
- Monitoring tools
- Bash scripting
- Load balancing
- Backup strategies
- Cloud automation
- Troubleshooting
- DevOps principles
- Cloud computing
- Disaster recovery
- Technology support
- Server maintenance
- Problem-solving abilities
- Data management
- Google cloud platform
- Scripting languages
- Logging solutions
Languages
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Bengali
Beginner (A1)
A1
Interests
· Building career in Cloud Computing based technologies.
· Building career in Technical Fields.
· Learning new things and playing cricket.
Permanent Address
Address:- 59, P.C. Road, P.O- Ghola, P.S- Ghola, Kolkata- 700111
Passport No.:- P9319835
Timeline
Officer-in-Charge
MRC India Pvt .Ltd
04.2025 - 07.2025
Cloud Support Engineer
Outworks Solution Pvt. Ltd
03.2023 - 06.2024
Bachelor of Science - Computer Engineering
Elitte Collage of Engineering
Diploma - Computer Science
Elitte Institute Of Engineering & Management
GED -
Shudir Memorial Institute