SAPTARSHI DUTTA
RETAIL CREDIT HEAD BANK OF BARODA SURAT DISTRICT REGION
SURAT
Summary
Experienced banker with over 8 years of experience in the banking industry having excellent reputation for resolving problems and improving customer satisfaction. Here to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Eager to contribute to team success through hard work, attention to detail, listening and excellent communication skills. Motivated to learn, grow and excel in IT & Consultancy Industry.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Retail Credit Head
BANK OF BARODA
SURAT
09.2021 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Drove operational improvements which resulted in savings and improved profit margins.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving issues.
- Created plans and communicated deadlines to complete projects on time.
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Recovery Task Force
BANK OF BARODA
KOLKATA
07.2021 - 09.2021
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Operations and Compliance
BANK OF BARODA
KOLKATA
07.2014 - 07.2021
- Maintained energy and enthusiasm in fast-paced environment.
- Created plans and communicated deadlines to complete projects on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Delivered services to customer locations within specific timeframes.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Post Graduate Diploma in Banking & Finance - Banking And Financial Support Services
Baroda Manipal School of Banking
BANGALORE 05.2013 - 05.2014
GRADUATION - Accountancy Honours
DURGAPUR GOVERNMENT COLLEGE
DURGAPUR 07.2009 - 06.2012
12TH - COMMERCE
Bidhan Chandra Institution
Durgapur 06.2007 - 05.2009
10TH -
ST PATRICKS HIGHER SECONDARY SCHOOL
ASANSOL 04.1996 - 05.2007
Skills
Credit
Certification
IRDA CERTIFIED CORPORATE AGENT
Timeline
Retail Credit Head
BANK OF BARODA
09.2021 - Current
Recovery Task Force
BANK OF BARODA
07.2021 - 09.2021
Operations and Compliance
BANK OF BARODA
07.2014 - 07.2021
Post Graduate Diploma in Banking & Finance - Banking And Financial Support Services
Baroda Manipal School of Banking
05.2013 - 05.2014
GRADUATION - Accountancy Honours
DURGAPUR GOVERNMENT COLLEGE
07.2009 - 06.2012
12TH - COMMERCE
Bidhan Chandra Institution
06.2007 - 05.2009
10TH -
ST PATRICKS HIGHER SECONDARY SCHOOL
04.1996 - 05.2007
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