Saptarshi Ghosh

Assistant System Engineer Trainee

Pune, Maharashtra, India (Dec 2016 - Dec 2017)

• Training on MES modules, including Production, Quality, Warehouse management, Inventory, Logistics, and Maintenance, etc.
• Training on different coding languages and SQL databases.

Assistant System Engineer

Pune, Maharashtra, India (Dec 2017 - Dec 2018)

Customer: COTY INC.

• L2 support for GE Proficy.
• Collaborated closely with MES departments to resolve escalated customer issues quickly.
• Provided technical support to clients via telephone, email and salesforce ticketing tool, resolving complex issues.
• Worked on minor development to enhance data for the audit report.

System Engineer

Kolkata, West Bengal, India (Dec 2018 - Jul 2021)

Customer: Stryker INC.

• IT support analyst for the customer, Stryker Inc. Stryker manufactured medical devices, which include MES modules like Production, Quality Management, and Containment Management.
• Tested new products and services prior to launch to ensure they meet quality standards.
• L1 support for FlexNet 9.4 and Apriso 2016.
• Development of new reports using the SSRS tool.
• I worked as the Process Improvement SPOC for the entire manufacturing and supply chain tower in the Stryker account, where I managed all the PI projects with customers for different applications.

IT Analyst

Kolkata, West Bengal, India (July 2021 - July 2022)

Londrina, Paraná, Brazil (Jul 2022 - Dec 2024)

Kolkata, West Bengal, India (Dec 2024 - Present).

Customer: Stryker, Inc.

• L2/L3 support for FlexNet 9.4 and Apriso 2016, 2019, and 2020.
• Worked on minor enhancements that come from the business as additional requirements to be developed on the existing solution.
• Improved functionalities using Process Builder for various modules such as Production, Quality
• Work closely with the business to understand the requirements and provide appropriate solutions or workarounds to address the issue.
• Requirements gathering from the customer, creating a functional specification, and a technical design document.
• Integration, functional testing, and deployment via DEV, TST, and PRD environments for enhancements.
• Managing and improving change request and production support processes.
• Key member of the MES Core Team, along with business and IT.