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Saptarshi Mandal
Sr. Analyst-Product Development
New Delhi
Summary
Product Owner for Enterprise Communications Platform with over 5 years of experience in managing Platform Health/Tech Debt, Operational Controls, Delivery and supporting Partner Funded Projects. Collaborative with a never say no attitude, bringing in a solution mindset while continuously focusing on optimization.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Sr. Assoc - Digital Product Mgmt
American Express India Pvt. Ltd
4 2014 - Current
- Contributing to multiple POCs, collaborating closely with multiple stakeholders for Enterprise Storage Platform, EDDS Reporting teams, RASC and SMS/WDE platform teams while simultaneously product managing the releases.
- Product Backlog management and prioritization of user stories/features in Rally/JIRA.
- Tech Debt and Platform Health backlog management, streamlining processes and optimizing delivery YOY.
- Managed all consultation requests for Raven/SCP with 100% resolution efficiency.
- Support PRSA Audit teams for any audit related query.
- SME for Credit/Fraud and Risk from communications perspective.
- Delivered high priority initiatives under strict timelines.
- Quick turnaround for any support/help needed across teams.
- Flexible and patient while working with multiple stakeholders
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Project Analyst II
American Express India Pvt. Ltd, Gurgaon, Haryana
04.2017 - 12.2019
- Product Backlog management and prioritization of user stories in Rally, focus on Enterprise level initiatives and deliver on them
- Defined automation product feature for TH specs pull to help team in delivering more
- Supporting Credit Reject Reporting for US market which is REG B driven
- Owned and supported multiple CAPs for US Credit related communications journey
- Building and maintaining communications on Thunderhead using Self Servicing Tool enabling business to save $235K in 2018
- Build Macro for intake process process reducing manual effort by 80%
Sr. Analyst
American Express India Pvt. Ltd, Gurgaon, Haryana
06.2016 - 03.2017
- Supporting Credit Reject Reporting for US market
- Provide business consultation for various projects and help communicate with different teams and help deliver projects, either as self-service or by engaging GCS tech team
- Publish monthly volume report, install report to banks for audit purposes
- Provide support for multiple CAP/LE/Remediation.
Project Analyst - PEP Role
American Express India Pvt. Ltd, Gurgaon, Haryana
01.2016 - 05.2016
- Update process dashboard/UPH Score/FIU report/monthly trend report/ScoreCard report/NLE report and publish it either weekly or monthly to leadership
- Use CMS Supervisor to monitor two teams based out of Lauderdale Florida
- Technical spock for CCPs acting as medium between them and technical teams to resolve any issues.
Sr. Collections Specialist
American Express India Pvt. Ltd, Gurgaon, Haryana
01.2015 - 05.2016
- Responsible for enrolling card members facing financial difficulty into Payment Program
- Give disclosures under Payment Program, setup autopay
- Keep accounts in check and resolve card member concerns as long as accounts are in Payment Program.
Sr. Collections Specialist
American Express India Pvt. Ltd, Gurgaon, Haryana
03.2014 - 12.2014
- Responsible for collecting on past due amounts for low balance consumer and small business accounts
- Follow FDCPA guidelines and provide correct information at all times, Responsible for making sales on inbound calls from mac users.
Mac Tech Sales
IYogi Technical Services Pvt. Ltd
09.2013 - 03.2014
- Take remote control of users computer using inbuilt remote tool, diagnose problem on device and then pitch for sales
- Sales was target based, so had to achieve targets
Independent Representative
QNET - Network Marketing
09.2011 - 08.2013
- Being an independent representative, used to present company's business model to anyone who is willing to become part of this group and sell/consume its products
- Attending and conducting team meetings with business partners to plan for upcoming events
- Attending various seminars to increase knowledge on products and about the company
- Networking with various segments of the society to identify and absorb potential prospects
- Learning people skills and other forms of conversation making allowing better communication and networking among people.
Content Strategist & Quality Analyst
SAPIENT CORPORATION
12.2010 - 09.2011
- Responsible for building web pages for client using Interwoven 7.1 CMS
- Testing, Deploying and Publishing pages into different environment
- Acted as team lead of 8 assigning, guiding and mentoring them in their daily work and report it to my manager for a period of 8 months
- Supported technical team with expertise on Adobe Suit, especially Photoshop, Dreamweaver to help design websites according to W3C standards.
Associate Software Engineer
GREEN APPLE SOLUTIONS
06.2010 - 11.2010
- Use open source Content Management Systems like Joomla, Wordpress, Dropal to create websites for client and build webforms using ASP.NET
- Updating completed website on the server and then do real-time testing using Windows Server tools
- Update keywords and content for SEO purposes for greater visibility on most relevant keyword search by any search engine like Google AdWords
- Site maintenance and update from time to time basis and database warehousing of data accumulated through webforms into manageable excel sheet.
Junior Programmer
DELTA SOLUTIONS
06.2009 - 05.2010
- Responsible for creating web pages in HTML and deploying them to respective server from where page can be viewed and then do manual testing of those pages and create documents for the client
- Editing images in Photoshop and using them for websites, editing flash components using Adobe Suit
- Update keywords and content for SEO purposes for greater visibility on most relevant keyword search by any search engine.
Education
Bachelor of Science - Computer Science Engineering
Jaypee Institute of Information Technology University (JIITU)
Noida 06.2005 - 05.2009
Skills
Scrum Product Management & Roadmap
Accomplishments
- Appreciated for consistently providing excellent PO support for Tech Debt/Platform Health in all PI Plannings
- Appreciated on delivering Adhoc solutions for on time Project Orion, Project Banco Popular & Optional Enrolled Alerts SMS Decomm without issues
- Appreciated multiple times by business for supporting GSG's top priority initiative - Japan Comms
- Appreciated for delivering Enhanced Card Security for India market
Certification
SAFe 4 POPM & SP
Interests
Binge watching
Playing with my son
Cooking
Timeline
SAFe 6 POPM & SP
03-2024
SAFe 5 POPM & SP
04-2019
SAFe 4 POPM & SP
03-2018
Project Analyst II
American Express India Pvt. Ltd, Gurgaon, Haryana
04.2017 - 12.2019
Sr. Analyst
American Express India Pvt. Ltd, Gurgaon, Haryana
06.2016 - 03.2017
Project Analyst - PEP Role
American Express India Pvt. Ltd, Gurgaon, Haryana
01.2016 - 05.2016
Sr. Collections Specialist
American Express India Pvt. Ltd, Gurgaon, Haryana
01.2015 - 05.2016
Sr. Collections Specialist
American Express India Pvt. Ltd, Gurgaon, Haryana
03.2014 - 12.2014
Mac Tech Sales
IYogi Technical Services Pvt. Ltd
09.2013 - 03.2014
Independent Representative
QNET - Network Marketing
09.2011 - 08.2013
Content Strategist & Quality Analyst
SAPIENT CORPORATION
12.2010 - 09.2011
Associate Software Engineer
GREEN APPLE SOLUTIONS
06.2010 - 11.2010
Junior Programmer
DELTA SOLUTIONS
06.2009 - 05.2010
Bachelor of Science - Computer Science Engineering
Jaypee Institute of Information Technology University (JIITU)
06.2005 - 05.2009
Sr. Assoc - Digital Product Mgmt
American Express India Pvt. Ltd
4 2014 - Current
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