Saptarshi Mukherjee
Consultant
KOLKATA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Platform Consultant
Yext
04.2023 - Current
- Client Management & Implementation
- Spearheaded the implementation of products like listings, pages, and search functionalities for clients, ensuring seamless integration and enhanced user experience.
- Managed a book of accounts worth $6 million, delivering custom changes, feature implementations, and issue resolution to meet client needs.
- Maintained strong customer relationships, serving as the primary technical point of contact and ensuring client satisfaction.
- Team Collaboration & Training
- Onboarded and trained new consultants, providing comprehensive training on products and processes.
- Collaborated with internal stakeholders, including development, product delivery, and support teams, to deliver projects efficiently and effectively.
- Worked closely with US and UK counterparts, coordinating efforts on large-scale projects.
- Project Management & Planning
- Led sprint planning sessions with the lead developer, prioritizing development items and custom changes for upcoming sprints.
- Conducted daily client calls to gather requirements, provide updates, and ensure timely delivery of client needs.
- Handled escalations promptly, creating detailed documentation to address and resolve issues.
- Process Improvement & Documentation
- Developed and implemented multiple Standard Operating Procedures (SOPs) to streamline processes and improve implementation efficiency.
Techno Functional Consultant
Highradius
09.2021 - 04.2023
- Product Implementation & Client Management
- Implemented the Cash Application Automation product for clients, creating custom configurations to meet specific needs.
- Managed high-value accounts, acting as the main point of contact for custom changes, service requests, and issue resolution.
- Professionally interacted with clients to assess business requirements and determine product needs.
- Technical Support & Issue Resolution
- Analyzed and addressed cases registered on Salesforce for product defects, service requests, and enhancements.
- Solved product defects using SQL and analyzed backend logs to identify and resolve issues.
- Participated in escalation calls, providing expert support and solutions to clients experiencing issues with the product.
- Training & Documentation
- Trained clients on the Cash Application Automation product, ensuring effective use and understanding.
- Created Standard Operating Procedures (SOPs) and Knowledge Transfer (KT) videos to equip new joiners with product knowledge.
- Collaboration & Leadership
- Collaborated with operations, implementation, and development teams to resolve issues and enhance product performance.
- Established priorities and drove accountability for assigned initiatives, providing leadership and direction.
Application Development Associate
Accenture
8 2020 - 8 2021
- Technology Development & Maintenance
- Developed function modules for Business Partners (BP) in Extended Warehouse Management (EWM), a warehouse product, optimizing warehouse operations.
- Designed and developed function modules for BP in Transportation Management System (TMS), enhancing transportation logistics and management.
- Created advanced search criteria and added additional columns in the node Planned Pick Workload in the EWM monitor transaction, enabling better utilization of information by the business.
- Source Code Analysis
- Assisted the CAST team with source code analysis, utilizing CAST tools under their guidance to ensure code quality and optimize performance.
- Conducted thorough unit testing to ensure error-free code deployment and optimal performance.
Education
B.Tech - Electrical Engineering
KIIT University
Bhubaneshwar 07.2016 - 06.2020
Skills
Logic Development
Excellent communication skills
Quick Learner
Client interaction
Team communication
Client training
Technical Analysis
Problem-Solving
Business process understanding
Accomplishments
- Received MVP (Most Valued Performer) award for exceptional performance and product delivery in Q2, 2024
- Achieved High Flyer Award in Highradius for exceptional performance at work in Q2,2022
Certification
Object Oriented Programming Using JAVA
Languages
English
Hindi
Bengali
Timeline
Platform Consultant
Yext
04.2023 - Current
Techno Functional Consultant
Highradius
09.2021 - 04.2023
Object Oriented Programming Using JAVA
05-2017
B.Tech - Electrical Engineering
KIIT University
07.2016 - 06.2020
Application Development Associate
Accenture
8 2020 - 8 2021
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