Saptarshi Kumar Paul
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Summary
Seasoned General Manager and talented leader with 19 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Self-starting leader offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager of Operations
Starmark Software
07.2023 - 05.2024
- Enhanced customer satisfaction by 32% with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Reduced lead times through careful planning.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Improved productivity while reducing staffing and operational costs by 14%.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
Global Lead - Global Order Management and Digital
Sandvik Coromant
07.2019 - 07.2023
- Provided strong leadership to enhance team productivity and morale.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Implemented and developed operational standards, policies and procedures.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Produced staffing matrix to provide adequate coverage of department.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager of Operations
Infosys BPM
06.2013 - 07.2019
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with Senior Manager in different operational issues and promotional activities.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Spearheaded process improvements that resulted in reduced lead times, increased output, and improved overall operational efficiency.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored key performance metrics to identify areas for improvement.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
Team Leader - Service Delivery
Altisource Business Solutions
08.2011 - 06.2013
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Participated actively in company-wide initiatives aimed at enhancing overall organizational effectiveness.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
- Incorporated best practices in service delivery management into daily routines, resulting in better decision making.
- Led a team of professionals to deliver high-quality services within strict deadlines and budget constraints.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Delivered results-driven solutions that improved operational efficiency while meeting or exceeding client expectations.
- Implemented training programs to enhance the skill set of the team members, improving overall service quality.
Process Leader
Firstsource Solutions
06.2010 - 08.2011
- Led root cause analysis efforts to address issues within the production process, identifying corrective actions for long-term resolution.
- Mentored junior team members in proper procedures, fostering a culture of continuous learning within the organization.
- Optimized resource allocation to ensure timely completion of projects while maintaining budget constraints.
- Enhanced team performance with ongoing training, coaching, and feedback on individual work outputs.
- Streamlined workflow for increased productivity through regular process evaluations and adjustments.
- Ensured compliance with industry standards and regulations by maintaining up-to-date knowledge of best practices in process management techniques.
- Prepared reports and technical documentation of day-to-day production processes.
- Mapped process workflows to enhance understanding of procedures.
- Managed quality assurance initiatives.
- Generated, submitted and presented reports to enhance operational quality standards.
- Investigated processes to develop maps and determine optimal improvement approaches.
Supervisor of Operations
Hewlett Packard, HP
06.2006 - 06.2010
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
Education
Bachelor of Science - Biotechnology
04.2006
Skills
- Operations Management
- Business Analysis
- Change Management
- Customer Service Management
- Decision-Making
- Business Leadership
- P&L Management
- Customer Retention
- Revenue Generation
- P&L Administration
- Program Optimization
- Effective leader
Accomplishments
- Reduced operational expenses by 8% by streamlining operations as part of Green Belt Project.
- Recognized by management for Operational Excellence projects delivering outstanding and quick transition of 12 processes from client location to in-house.
- Supervised team of over 100 staff members.
- Achieved 97% quality score of the team by completing streamlined functionality with accuracy and efficiency.
- Exceeded quarterly objectives by as much as 10% on a regular basis.
- Resolved product issue through consumer testing.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion workload distribution.
- Recognized with “Highest RevGen Achiever” award for the month of January 2007 (HP)
- Won the HP Affinity award for the month of January 2007, April 2007, May 2007, June 2007 and July 2007
Certification
- PROSCi certified Change Practitioner - Nexum - 2020.
- Certified Six Sigma Green Belt, Infosys PACE -2017.
- Performance Management 4.0, Infosys - 2015.
- Basics of Automation 4.0, Infosys - 2018
- Certified ASG - Hewlett Packard - 2005
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
SAP
Microsoft 360
Salesforce
Power Bi
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsTimeline
General Manager of Operations - Starmark Software
07.2023 - 05.2024
Global Lead - Global Order Management and Digital - Sandvik Coromant
07.2019 - 07.2023
Assistant Manager of Operations - Infosys BPM
06.2013 - 07.2019
Team Leader - Service Delivery - Altisource Business Solutions
08.2011 - 06.2013
Process Leader - Firstsource Solutions
06.2010 - 08.2011
Supervisor of Operations - Hewlett Packard, HP
06.2006 - 06.2010
Garden City College - Bachelor of Science, Biotechnology
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