Saptashree Sen
DOB- 12/08/1987
Gurugram
Summary
Dynamic aviation professional with 17+ years of experience in airport operations, lounge management, grooming compliance, and airline services across GMR Group, Go First Airlines, Jet Airways, and Kingfisher Airlines. Skilled in crew grooming, uniform standards, image management, and customer service excellence, with proven ability to lead teams, train staff, and uphold international hospitality standards.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Associate Manager Airport Operations (AOCC/ APOC)
GMR Airports
02.2024 - Current
- Provide 24/7 operational support ensuring smooth passenger flow and resource optimization.
- Mentor and train staff, ensuring compliance with grooming and service standards.
- Supervise day-to-day operations, reporting trends and ensuring safety, quality, and efficiency
Assistant Manager Grooming & service delivery
Go First Airlines
05.2019 - 11.2023
- Directed grooming and image standards for all cabin crew, ensuring strict compliance with company policies.
- Conducted daily grooming inspections, uniform checks, and readiness briefings before departures.
- Designed and delivered grooming & presentation training workshops for crew.
- Resolved grooming-related compliance issues with management and crew control.
- Import grooming related trainings and feedback sessions.
- Coordinate with uniform department for uniform distribution and re-issuance.
- Maintaining grooming sheets on daily basis-recording all grooming checks and discrepancy for management review.
Cabin Crew Supervisor / Line Check crew
Jet Airways India Ltd.
02.2011 - 05.2019
- Conducted grooming checks and uniform audits across domestic and international flights.
- Delivered feedback sessions and supported onboarding training for new crew members.
- Maintained grooming documentation and collaborated with HR and uniform teams.
- Participated in brand events and ensured crew presentation aligned with corporate image.
Guest Relations Executive /Lounges
Kingfisher Airlines India Ltd.
06.2007 - 01.2011
- Delivered premium hospitality in lounge environments for VIP and high-value passengers.
- Ensured staff grooming and presentation met luxury brand standards.
- Coordinated with service teams to manage lounge operations and resolve guest concerns.
- Supported promotional events and maintained high visibility of brand image.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Coached and developed associates to improve soft skills and recovery techniques.
Education
Business Make-up and Grooming
Lakme Make-up School
Mumbai06.2019
B.Sc. - Hotel Management and Catering Technology
Punjab Technical University
06.2007
Diploma - Hotel Management & Catering Technology
West Bengal State Counsel of Technical Education
06.2007
Skills
Grooming Standards & Audits
Uniform Compliance & Coordination
Knowledge of computers and excel
Training Delivery (Classroom & Virtual)
Excellent Communication
Inventory & Supplier Management
Event Support & Brand Representation
Good Telephone and e-mail Etiquette
Coaching and mentoring
Situational awareness and leadership skills
Timeline
Associate Manager Airport Operations (AOCC/ APOC)
GMR Airports
02.2024 - Current
Assistant Manager Grooming & service delivery
Go First Airlines
05.2019 - 11.2023
Cabin Crew Supervisor / Line Check crew
Jet Airways India Ltd.
02.2011 - 05.2019
Guest Relations Executive /Lounges
Kingfisher Airlines India Ltd.
06.2007 - 01.2011
Business Make-up and Grooming
Lakme Make-up School
B.Sc. - Hotel Management and Catering Technology
Punjab Technical University
Diploma - Hotel Management & Catering Technology
West Bengal State Counsel of Technical Education