Sapthanaa Vytheswaran
Order Fulfillment, Team Lead
Bengaluru
Summary
Inside Team Lead - Partner Alliance guiding quotation, order processing, and partner coordination across a team serving dealers and customers. Partners with Order Management, Pricing, Claims & Returns, Warehousing, and Product Groups to deliver end-to-end solutions, protect order and dispatch accuracy, and keep CRM records and sales reports current. Strengthens customer experience through coaching, monthly reviews, early performance flagging, and continuous process improvement.
Overview
4
4
Languages
23
23
years of professional experience
Work History
Inside Team Lead - Partner Alliance
3C3 India Pvt Ltd
04.2026 - Current
- Team lead managing a team
- Supervise daily quotation, order processing, and Partner/customer coordination across the team.
- Run monthly reviews, coach on negotiation and quoting, flag underperformance early.
- Collaborate with cross-functional teams including Order Management, Business Leads, IT, Pricing, Claims & Returns, Warehousing, Packaging, Product Groups, and Distributor to deliver end-to-end solutions
- Check inventory control and order/dispatch accuracy.
- Lead continuous improvement and system enhancement initiatives that streamline processes, improve operational efficiency, and elevate the customer experience.
- Collaborate with OEM/Vendors to understand project requirements and create customer quotes.
- Maintain accurate CRM records and prepare sales reports.
- Promote a customer back culture by managing customer/Partner communications, mitigating customer-impacting risks, mentoring team members, and ensuring solutions align with dealer and customer success.
Inside Sales Representative - Global Accounts
Sycomp Technologies
11.2023 - 12.2025
- Manage a Global Accounts portfolio for Networking & Structured Cabling division.
- Collaborate with OEM/Vendors to understand project requirements and create customer quotes.
- Oversee order fulfillment processes, ensuring timely delivery and communication with customers.
- Maintain parts availability trackers and act as a primary contact for dealers and customers.
- Responsible for uploading Orders, following up & Updating ETA's in Sales Force
- Creating DR and worked with renewals of warranty & SW
- Taken care of sourcing, onboarding customers/ OEM / Service Providers/ Vendors
- Follow up with the OEM / internal team on the parts availability & delivery
- Timely creation of Parts availability tracker updates to our Internal Customers
- One-point contact for Dealers & customers
Inside Sales Executive - Global Accounts
Anixter India Pvt. Ltd.
03.2018 - 06.2023
- Manage a Global Accounts portfolio for Networking & Structured Cabling division focusing on upselling various solutions.
- Managed end-to-end order fulfillment
- Generated daily MIS reports and collaborated with logistics teams to ensure timely delivery.
- Understand customer/partner/project requirements and work with OEM for proposals.
- Taken care of sourcing products and onboarding Vendors
- Follow up with the OEM / internal team on the parts availability.
- Timely creation of Parts availability tracker updates to customers
- Work with the logistics & operations team in moving the parts from across the world to the customers on time.
- One-point contact for customers & dealers
- Served as SPOC for escalation point for dealer addressing critical parts ordering, inventory availability, and system-related issues
- Lead continuous improvement and system enhancement initiatives that streamline processes, improve operational efficiency, and elevate the dealer experience
Associate Business Analyst (Retail Support)
Cresc Datasoft Pvt Ltd.
01.2017 - 03.2018
- Managed order fulfillment and inventory for apparel and furniture retail accounts, supporting planning and forecasting for future demand.
- Created cut tickets, invoices, and weekly merchant factor uploads while maintaining accurate order and production records.
- Coordinated warehouse follow-ups, logistics, and delivery tracking to keep goods moving through the retail supply chain.
- Updated invoices and submitted assignments to merchant factors each week, supporting timely financial reconciliation and approvals.
- Supported approval workflows with merchant factors before shipment and tracked account receivables follow-up through delivery completion.
- Trained new hires on process steps and tools to improve onboarding consistency and day-to-day execution.
- Led a 6-member team and coached members toward shared goals, targets, and smooth handoffs.
Operations Analyst
First Advantage Offshore Services
03.2014 - 12.2016
- Created MIS reports and managed customer database and order fulfillment targets to support APAC verification operations.
- Performed background verification checks across education, employment, references, and drug screening for candidates from multiple regions.
- Trained new hires as a process coach and supported consistent quality checks across verification workflows.
- Handled work across 9 different processes, demonstrating flexibility in APAC verification operations and related support tasks.
- Delivered SPOC checks and other assigned verification tasks while meeting monthly targets.
- Consistently overachieved monthly targets and contributed as a key player across verification activities.
Sr. Technical Support Engineer
Hewlett Packard Ltd.
02.2007 - 04.2013
- Provided technical support to customers in Australia, New Zealand, Canada, and North America through calls and email.
- Trained new hires on support processes and tools to strengthen onboarding readiness.
- Managed team reporting and updated daily reports for distribution to the appropriate teams.
- Handled BDG group weekly reports to support recurring team updates and visibility.
- Supported daily report generation and routing to keep information current for partner teams.
Sr. Technical Support Officer
Hcl BPO
07.2004 - 04.2006
- Provided phone and chat support to US and EMEA customers for ISP and desktop issues.
- Configured DSL service, modems, routers, and wireless home networks to restore customer internet access.
- Troubleshot Windows operating system issues and computer problems blocking internet connectivity.
- Set up Microsoft Outlook and Outlook Express, then resolved email connectivity problems for customers.
- Installed firewall, anti-virus, anti-spyware, parental controls, and pop-up blockers during customer setup calls.
- Placed orders for new DSL equipment and coordinated technician dispatch for service installation.
- Earned CEE Star twice for exceeding customer expectations.
Order Fulfillment Group Executive
NewWave Computing Pvt. Ltd.
04.2003 - 08.2003
- Coordinate purchase orders with vendors and arrange goods pickup to keep procurement moving on schedule.
- Update order status and track shipments to support timely customer delivery across the fulfillment cycle.
- Prepare quarterly reports and rebate tracking to support forecasting and reporting needs.
- Maintain inventory records and warehouse activity to support stock visibility and orderly operations.
- Coordinate invoicing, delivery, and status updates across the workflow to keep customer orders on track.
Education
Bachelor of Commerce - undefined
Annamalai University
Chennai01-2004
Skills
Order fulfillment & order management
Dealer management
Inventory and procurement management (PTP)
Logistics management (US routing)
Team handling & management
Sales operations planning
Quote management
CRM record management
Partner relationship management
Forecasting & reporting
DECLARATION
I am keen to continue my career and prepared to work hard to achieve my organization objectives and I hereby declare that the information furnished above is true to the best of my knowledge Date: 24.08.206 Sapthanaa Vytheswaran
Timeline
Inside Team Lead - Partner Alliance
3C3 India Pvt Ltd
04.2026 - Current
Inside Sales Representative - Global Accounts
Sycomp Technologies
11.2023 - 12.2025
Inside Sales Executive - Global Accounts
Anixter India Pvt. Ltd.
03.2018 - 06.2023
Associate Business Analyst (Retail Support)
Cresc Datasoft Pvt Ltd.
01.2017 - 03.2018
Operations Analyst
First Advantage Offshore Services
03.2014 - 12.2016
Sr. Technical Support Engineer
Hewlett Packard Ltd.
02.2007 - 04.2013
Sr. Technical Support Officer
Hcl BPO
07.2004 - 04.2006
Order Fulfillment Group Executive
NewWave Computing Pvt. Ltd.
04.2003 - 08.2003
Bachelor of Commerce - undefined
Annamalai University