Sapthanaa Vytheswaran
Inside Sales & Order Management
Bengaluru,Karnataka
Summary
Dynamic Senior Order Management professional with over 15 years of experience in managing order fulfillment, procurement, logistics, and customer relations. Proven track record of working collaboratively in cross-functional teams to achieve organizational goals and enhance customer satisfaction. Adept at leveraging technology and data analytics for improved operational efficiency.
Overview
23
23
years of professional experience
4
4
Languages
Work History
Inside Sales Representative - Global Accounts
Sycomp Technologies
Bangalore
11.2023 - 12.2025
- Manage a Global Accounts portfolio for Networking & Structured Cabling division.
- Collaborate with OEM/Vendors to understand project requirements and create customer quotes.
- Oversee order fulfilment processes, ensuring timely delivery and communication with customers.
- Maintain material availability trackers and act as a primary contact for vendors and customers.
- Responsible for uploading Orders, following up & Updating ETA’s in Sales Force
- Creating DR and worked with renewals of warranty & SW
- Taken care of sourcing, onboarding customers/ OEM / Service Providers/ Vendors
- Follow up with the OEM / internal team on the material availability & delivery
- Timely creation of Material availability tracker updates to our Internal Customers
- One-point contact for Vendors & customers
Inside Sales Executive - Global Accounts
Anixter India Pvt. Ltd.
03.2018 - 06.2023
- Manage a Global Accounts portfolio for Networking & Structured Cabling division focusing on upselling various solutions.
- Managed end-to-end order fulfilment from quote generation to cash collection.
- Generated daily MIS reports and collaborated with logistics teams to ensure timely delivery.
- Understand customer/partner/project requirements and work with OEM for proposals.
- Worked from quote to cash.
- Taken care of sourcing products and onboarding Vendors
- Follow up with the OEM / internal team on the material availability.
- Timely creation of Material availability tracker updates to customers
- Work with the logistics & operations team in moving the materials from across the world to the customers on time.
- One-point contact for customers
- Following up on AR – account receivables for Pending payments.
Associate Business Analyst
Cresc Datasoft Pvt Ltd.
01.2017 - 03.2018
- Managed order and inventory for apparel and furniture sectors.
- Was responsible to create cut tickets, order management, planning and forecasting for the expected goods for future orders
- Follow up with the warehouse and managing the logistics up to the delivery of goods
- Created invoices and taking care of the uploads.
- Inventory management, Production Planning, Order management, Warehouse Management
- Following up on AR – account receivables
- Updating the invoices and submitting the assignments to the merchant factors every week
- Coordinated logistics and followed up on accounts receivables.
- Have been a part of the process for taking approval from the merchant factor prior shipment.
- Had been a trainer for new hires to hand hold them in the process and the tools.
- Handled 6-member team and drove team to achieve goals and targets.
Operations Analyst
First Advantage Offshore Services
03.2014 - 12.2016
- Worked in APAC Verification, ensuring quality checks and managing customer databases.
- Oversaw background verification processes and trained new hires as a process coach.
- Created MIS reports and managed customer database management & order fulfillment targets
- Involved in Background verifications for Education, Employment, Reference checks & Drug Screening for candidates from various regions.
- Had worked in 9 different process and had been a process coach as well
- Overachieved monthly targets and had been a key player as well.
- Worked on Spoc checks and had handled the payment process.
Sr. Technical Support Engineer
Hewlett Packard Ltd.
02.2007 - 04.2013
- Provided technical support to customers in Australia, New Zealand, Canada & North America on Portables and Desktop support both on calls and emails.
- Trained new hires on processes and managed reporting for the team.
- Handled BDG group for weekly reports
- Have Trained New Hires about process and tools usage
- Have met monthly targets and been a consistent performer
- Was a part of the reports team which involved updating and generating the reports on daily basis and to be sent to the respective teams.
Sr. Technical Support Officer
Hcl BPO
07.2004 - 04.2006
- Provided technical support to customers in US & EMEA on ISP ( AT&T ) and Desktop support both on calls and Chats.
- T/s. and configuring for an ISP and to assist customers to set up DSL service DSL Modems and Routers to enable customers to access the internet
- T/s. computer problems incase customers are unable to access the internet due to computer problems
- T/s. all versions of Windows Operating system.
- Helping customers to configure Email Clients (Microsoft Outlook, Outlook Express) and troubleshooting Email connectivity issues
- Configuring Wireless Routers to help customers access the internet wirelessly and also setting up a home network for 2 or more computers
- Placing orders for new DSL Equipment’s and also dispatching a technician to assist customers in setting up DSL service
- Installing Security Software like Firewall, Anti-virus, Anti-spy ware, Parental controls, Pop-up blockers and configuring the same
- CEE Star twice for exceeding customer expectation
Order Fulfillment Group Executive
NewWave Computing Pvt. Ltd.
Bangalore
04.2003 - 08.2003
- Facilitated order processing from sellers to customers, ensuring timely delivery and accurate invoicing.
- Issuing a purchase order to the vendor and getting the goods picked up from them.
- Taking care of updating the orders and managing the order fulfillment
- Creating the invoices and ensuring that the goods are delivered to the customers on time.
- Worked on quarterly reports and rebates
- Inventory management & Warehouse Management.
Education
B. Com Graduate -
Annamalai University
01-2004
Skills
- Order Fulfilment & Order Management
- Global Supplier and Customer Management
- Supply Chain Management
- Inventory and Procurement Management (PTP)
- Logistics Management (US Routing)
SAP, Power BI, MS Office, Salesforce, Oracle
- Team Management and Training
- BMS - Integrated Building Management Solutions
- Handled Cloud and Data center projects
- Worked with multinational teams – USA, EMEA, APJ-Singapore, HK & Malaysia
- Excellent communication and coordination skills
- Strong time management and organizational abilities
- Self-motivated with a passion for success
- Eager to learn and adapt to new challenges
Timeline
Inside Sales Representative - Global Accounts
Sycomp Technologies
11.2023 - 12.2025
Inside Sales Executive - Global Accounts
Anixter India Pvt. Ltd.
03.2018 - 06.2023
Associate Business Analyst
Cresc Datasoft Pvt Ltd.
01.2017 - 03.2018
Operations Analyst
First Advantage Offshore Services
03.2014 - 12.2016
Sr. Technical Support Engineer
Hewlett Packard Ltd.
02.2007 - 04.2013
Sr. Technical Support Officer
Hcl BPO
07.2004 - 04.2006
Order Fulfillment Group Executive
NewWave Computing Pvt. Ltd.
04.2003 - 08.2003
B. Com Graduate -
Annamalai University
Declaration
I am keen to continue my career and prepared to work hard to achieve my organization objectives and I hereby declare that the information furnished above is true to the best of my knowledge. Date: Sapthanaa Vytheswaran