Saqib Khan
Delhi
Summary
Results-oriented International Operations Specialist in a multinational healthcare company. Proficient in navigating complex global operations, including logistics, international partner coordination, and regulatory compliance. Skilled in international Operations, hospital management, and supply chain management, particularly in the healthcare sector. Collaborative team player with a track record of meeting deadlines and problem-solving to streamline international operations, ensuring optimal efficiency. Passionate about global operations and healthcare, with a commitment to delivering excellence in international contexts.
Overview
2
2
years of professional experience
1
1
Certification
Work History
International Operations Specialist
International SOS
Delhi
2023.08 - Current
- Resolve approx 500+ complex logistics cases with increment of 20% promoters in 2024 from last year.
- Researched and analyzed customer feedback to identify areas of improvement.
- Serve as the primary contact point for clients (Fortune 500) seeking assistance with healthcare, travel, and security queries and support needs
- Maintain complex logistics operations in India, Nepal, and Bhutan to ensure smooth operations
- Oversee the process of securing financial approvals for medical care, adhering to company protocols and regulations
- Collaborate with our worldwide network of Assistance Centers to address client inquiries effectively.
International Operations Trainee
BLK Max Hospital
Delhi
2022.06 - 2022.10
- Provide administrative support in the preparation and processing of documentation required for international patients, including visas, insurance claims, and medical records, ensuring compliance with hospital policies and international regulations.
- Maintain accurate records of international patient data and assist in the analysis and reporting of key metrics to support decision-making and continuous improvement in the hospital’s international operations.
- Conduct market research focused on identifying new opportunities, particularly in the Middle East region.
- Apply analytical skills to gather and interpret market data for informed decision-making.
Education
MBA -
Jamia Millia Islamia
06.2023
B.Sc. (H) Electronics -
University of Delhi
06.2020
Skills
- International Operations
- Communication
- Analytical Thinking
- Data Sorting
- Data Cleaning
- Data Visualization
- Report Making
- Complex Logistical Management
- Stakeholder Management
- Cross Functional Management
- Proficient in MySQL
- Proficient Tableau
- Proficient in advance Excel
- Proficient in Power BI
Websites
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Urdu, Full Professional Proficiency
Projects
- Project on Predict Blood Donations assigned by company MedTourEasy
- Analysis of turn around time in discharge in Multispeciality corporate hospital
- Impact of antimicrobial resistance on sustainable development goals
- Study to understand Generic drug position in India with reference to knowledge and practice amongst consumers
Languages
Hindi
First Language
English
Proficient (C2)
C2
Urdu
Advanced (C1)
C1
Certification
- Advance Data Analytics Certification from Google
- MySQL Certificate from Udemy
- Advance Excel Certificate from Udemy
- Power BI Certificate from Simplilearn
Timeline
International Operations Specialist
International SOS
2023.08 - Current
International Operations Trainee
BLK Max Hospital
2022.06 - 2022.10
MBA -
Jamia Millia Islamia
B.Sc. (H) Electronics -
University of Delhi
- Advance Data Analytics Certification from Google
- MySQL Certificate from Udemy
- Advance Excel Certificate from Udemy
- Power BI Certificate from Simplilearn
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