Saqib Hussain Dar

Serve as the primary point of contact for analyzing escalated customer issues using data analytics tools such as Power BI, Excel, and SQL.

- Utilize Looker Studio to analyze complex customer cases, identifying root causes and determining resolutions.

- Collaborate with cross-functional teams to gatherdata and resources for issue resolution in a data-driven manner.

- Prioritize and manage multiple escalated cases using data analytics, ensuringtimely resolution and customer satisfaction.

- Communicate effectively with customers, providing data-driven updates and solutions using clear visualizations and concise reports.

- Develop and maintain data-driven documentation of escalated cases, including resolution details and follow-up actions.

- Utilize data analytics to identify trends and patterns in escalated cases, recommending process improvements and preventing future escalations.

- Act as a subject matter expert in data analytics, providing guidance and training to frontline support teams on handling escalated issues effectively.

- Monitor performance metrics and KPIs related to escalated cases using data analytics, striving for continuous improvement in customer service quality

- Stay updated on product knowledge, policies, and procedures to effectively address customer concerns and inquiries using data-driven insights