Saqlain Ahmed
Business Systems Analyst
Bangalore,Karnataka
Summary
Dynamic Business Systems Analyst with a proven track record at American Express, adept at process documentation and workflow analysis. Successfully integrated systems through development, enhancing operational efficiency. Skilled in training personnel and fostering collaboration, resulting in improved project outcomes and client satisfaction. Committed to delivering high-quality solutions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Business Systems Analyst
American Express, AMEX
11.2024 - Current
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
- Assessed business requirements to create focused solutions.
- Trained business personnel in use of systems.
- Coordinated data migration and consolidation efforts.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Integrated disparate systems through API development and implementation for seamless data exchange between platforms.
- Helped deploy system enhancements to improve field operations.
Product Support Analyst
Sabre Travel Technologies
09.2021 - 12.2023
- Analyzed product performance data to identify trends and areas for improvement.
- Maintained thorough knowledge of product offerings, staying current with industry trends and best practices.
- Managed escalated cases, ensuring timely resolution and maintaining strong client relationships.
- Created detailed reports on support activities, highlighting key metrics and areas for improvement.
- Mentored new team members, fostering a culture of continuous learning and development within the department.
- Reduced support tickets by providing comprehensive training materials and user documentation.
Travel Assistant
Dnata International PVT LTD
07.2019 - 09.2021
- Enhanced customer satisfaction by providing personalized travel itineraries and recommendations.
- Kept customers informed about trip requirements and changing travel advisories.
- Provided support during times of crisis or disruption by swiftly rebooking affected travelers.
- Maintained database of customers, planned trips and dedication information for travel staff.
- Supported corporate clients in organizing business trips, ensuring timely arrivals at meetings and events worldwide.
- Collaborated with team members to create memorable travel packages tailored to clients'' preferences.
Education
MBA -
Jain University
04.2001 -
BBA - Finance
Bangalore University
04.2001 -
Skills
Process documentation
Workflow Analysis
Personnel training
Research and analysis
Documentation
Team collaboration
Timeline
Business Systems Analyst
American Express, AMEX
11.2024 - Current
Product Support Analyst
Sabre Travel Technologies
09.2021 - 12.2023
Travel Assistant
Dnata International PVT LTD
07.2019 - 09.2021
MBA -
Jain University
04.2001 -
BBA - Finance
Bangalore University
04.2001 -
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