Saqlain M
Bangalore
Summary
Dynamic Customer Service Representative with Transact Global BPO Services, adept at resolving complex issues and enhancing customer satisfaction. Proven ability to collaborate effectively and maintain quality standards in high-pressure environments. Skilled in electrical systems and troubleshooting, demonstrating strong communication and attention to detail in every project.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Transact Global BPO Services
Bengaluru
04.2024 - 02.2025
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
Panel Switchboard Manufacturer
Mysore Electrical Industries
Bangalore
09.2020 - 03.2024
- Manufactured and assembled high-quality panel switchboards, ensuring compliance with technical specifications
- Collaborated with cross-functional teams to meet project deadlines and maintain quality assurance standards
- Gained hands-on experience in electrical component assembly and troubleshooting
Education
PUC -
Vidya Vardhaka PU College
Bangalore01.2019
SSLC -
Lourdes High School
Bangalore01.2017
Skills
- Strong communication and interpersonal skills
- Proficiency in team collaboration and time management
- Attention to detail with a focus on quality and precision
- Basic understanding of electrical systems and panel assembly
- Problem-solving and troubleshooting
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- Kannada
- Urdu
Personal Information
Marital Status: Unmarried
References
References available upon request.
Timeline
Customer Service Representative
Transact Global BPO Services
04.2024 - 02.2025
Panel Switchboard Manufacturer
Mysore Electrical Industries
09.2020 - 03.2024
PUC -
Vidya Vardhaka PU College
SSLC -
Lourdes High School
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