SAQUIB NAZAR

Working as Bill to Cash" (B2C) process is a critical component of the order-to-cash cycle within a company, encompassing all the steps involved from invoicing customers to collecting payments. This process ensures that the company can convert sales into actual cash flow efficiently. Here are the primary responsibilities and tasks associated with a Bill to Cash job profile:

1. **Invoicing**:
- Generating and issuing accurate invoices based on sales orders and contractual agreements.
- Ensuring that invoices comply with company policies and regulatory requirements.
- Managing recurring billing schedules for subscription-based products or services.

2. **Accounts Receivable Management**:
- Monitoring accounts receivable aging reports to track overdue invoices.
- Implementing and maintaining effective collection strategies to ensure timely payment from customers.
- Reconciling accounts and investigating discrepancies in payments received.

3. **Customer Communication**:
- Communicating with customers to resolve billing issues, answer queries, and provide payment reminders.
- Negotiating payment terms and arrangements with customers when necessary.

4. **Cash Application**:
- Applying incoming payments accurately to the appropriate customer accounts and invoices.
- Handling cash deposits, electronic funds transfers, and other forms of payment.
- Investigating and resolving any unidentified or misapplied payments.

5. **Reporting and Analysis**:
- Preparing regular reports on billing, collections, and outstanding receivables for management review.
- Analyzing payment trends and identifying potential risks or areas for process improvement.

6. **Compliance and Record-Keeping**:
- Maintaining accurate records of all billing and collections activities.
- Ensuring compliance with accounting standards, company policies, and regulatory requirements.

7. **Collaboration**:
- Working closely with the sales, customer service, and finance teams to ensure a seamless order-to-cash process.
- Coordinating with other departments to resolve any issues that may impact billing and collections.

• Middle Office Corporate Action (SES Research Team)
• Conduct research, tracking, and monitoring of corporate actions and income events in international and regional markets.
• Process global corporate actions by verifying information received through Swift messages (MT564, MT568, MT566) from various middle offices.
• Validate notifications received via SWIFT, FAX, or Email and ensure accuracy before sending.
• Obtain custodian notifications through email and custodian portals and follow up with sub-custodians/middle offices for missing notifications
• Manage setup of Corporate Action Identification number (CAID) and maintain communication with custodians and clients.
• Handle escalations, inquiries, and partial call events and resolve any discrepancies on emails on a daily basis.
• Generate reports related to corporate action events and compile reports for Hyper care clients.
• Guiding new employees through various processes and procedures, providing hands-on support as needed. Resolving any questions or concerns raised by new team members, ensuring a positive and productive learning experience.
• Respond to internal team and client inquiries promptly and ensure timely and accurate processing of corporate actions
• Conduct quality checks on internal emails and perform daily Start of the Day (SOD) and End of Day (EOD) reports for Mandatory Corporate Action Events.
• Follow up closely with Processing and Internal Custody teams to resolve queries and provide information Responsible for final approval for sending notifications to clients and effectively manage heavy workloads while meeting set deadlines.

• Sorted and organized files, spreadsheets, and reports.
• Interacted with customers by phone, email, or in-person to provide information.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Helps customer to know about their investment opportunity

Helps customer to know about insurance polices and its advantages

Helps building good customer support