Saquib Raza
New Delhi
Summary
A Post Graduate in Commerce with a work experience of around 8 years in MNC and Retail Company in India along with an exposure of E-commerce Management; Catalogue Management, Pricing, Sales Analysis and complete Order to Cash process of a business.
I am a Results-driven Professional known for high productivity and efficiency in task completion. Specialize in process optimization, data analysis, and workflow management to drive operational improvements. Excel in problem-solving, communication, and teamwork, leveraging these skills to collaborate effectively across departments and ensure seamless process integration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Process Analyst
Accenture Solutions Pvt. Ltd.
Noida
10.2021 - 08.2024
- Oversaw billing for high-value projects, averaging nearly 1.5M USD per invoice.
- Managed end-to-end invoicing operations for a prominent US-based engineering firm.
- Utilized Oracle software to generate initial invoices and leveraged Bl Publisher for automated invoice retrieval.
- Created customized charge drafts in Excel to streamline billing processes and accommodate specific client requirements.
- Handled billing for labor hours, expenses, subcontractor charges, and other miscellaneous expenditures.
- Transferred charges within and between projects as per directives from project architects and managers.
- Modified billing rates for employees not originally factored into initial drafts.
- Updated employee titles in response to requests from project architects and managers.
- Executed requested amendments to draft invoices, encompassing address modifications, contact person details, project name changes, and billing classification adjustments, to secure client approval.
- Managed the systematic upload of draft files onto the CIMS system, facilitating evaluation and endorsement by project architects and managers.
- Finalized invoices through Oracle and submitted them on the CIMS platform for review and approval by project architects and managers.
- Orchestrated the delivery of finalized invoices to clients and spearheaded follow-ups for timely payments.
- Provided assistance to team members encountering challenges in invoice preparation.
- Conducted meticulous quality assessments on work completed by team members, particularly those who were new to the role.
- Delivered comprehensive guidance and training to newly onboarded billing team members.
- Meticulously maintained and presented regular progress reports to the leadership team.
- Provided training sessions to staff members on newly implemented processes.
- Eliminated process gaps by resolving key issues.
- Worked directly with clients to accurately define nebulous business requirements, designing operational frameworks suited to each customer's requirements.
Management Trainee
GENPACT India Private Limited
Noida
10.2020 - 10.2021
- Facilitated knowledge transfer of new work from the client to the team, ensuring seamless integration and understanding.
- Created and updated Standard Operating Procedures (SOPs) for the work processes to maintain efficiency and accuracy.
- Conducted thorough research on pricing discrepancies for raised disputes, resulting in a streamlined resolution process.
- Proactively identified and resolved duplicate or irregular disputes, reducing processing errors by X%.
- Critically evaluated requests for credit and re-bill, applying various checkpoints to ensure accuracy and compliance.
- Verified updated prices of materials for which Credit/Debit Re-bill (CRDR) was requested, ensuring precise invoicing.
- Coordinated effectively with other teams within OTC and Contract Management frameworks to expedite resolution processes.
- Processed CRDR requests on SAP CRM and ECC, ensuring accurate and timely resolution of disputes.
- Manually generated precise Credit and Debit Invoices in ECC, maintaining an X% error-free invoicing rate.
- Provided daily production updates to both Manager and Senior Manager, ensuring transparency and informed decision-making.
- Maintained an updated learning log, capturing new knowledge and insights for future reference and continuous improvement.
- Secured approvals for CRDR requests with a net credit of over 15K, ensuring compliance with internal protocols.
- Thoroughly validated the root cause of each request raised, ensuring accurate and effective resolution.
- Proactively monitored and updated customer contracts and company's GPO for any relevant changes, minimizing discrepancies and ensuring compliance.
- Participated in brainstorming sessions focused on developing innovative solutions.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Supported staff training, development and evaluation.
- Enhanced leadership abilities through training and hands-on task completion.
- Implemented process improvements to increase operational efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
E-commerce Executive
Schuh Lifestyles Private Limited
Thane
06.2018 - 01.2020
- Looking after E-commerce business end to end; Photoshoot of the products; Cataloguing and Listing the product on various E-commerce selling portals like Myntra, Flipkart, Amazon, Shopperstop, Paytm, etc.
- Order processing; Tracking and recording Sales and Sales Return
- Discount updating; Sales, Discount, and Payment reconciliation
- Stock correction; Master Data management
- B2B and B2C collection follow-up
- Customers' Dispute Management; Overall, the entire Order to Cash process of E-commerce business.
- Resolved any customer service issues related to purchases made through the website.
- Performed quality assurance checks prior to launching new features or products.
- Generated weekly reports summarizing sales performance metrics.
- Analyzed sales data to identify trends, forecast demand, and optimize inventory levels.
Accounts Receivable Officer
Wipro BPS
New Delhi
09.2015 - 02.2018
- I worked at Wipro BPS as an Account Receivable officer for a USA client company that deals in multichain marketing and retail business.
- I specifically perform the collection part in AR.
- With the coordination of the Accounting team, we used to collect the outstanding amount due to the vendor by constantly following up with them, either through emails or phone calls.
- We also do intercompany transfer.
- Research on vendor balance and particular RGI, VAT, Subsidy claims (created automatically by system or manually by other teams) in the statement of the vendor.
- Also, we send dunning letters to vendors who are in AR and reserving balance for many days.
- We have several process-related activities that we have to perform daily or weekly.
- Maintained accurate records of all accounts receivable transactions.
- Answered incoming inquiries from customers regarding account status, payment options and other related topics.
Education
M.Com -
Jamia Milia Islamia
12.2020
B.Com -
Zakir Hussain College
12.2015
12th - English
Bihar12.2012
10th - English
Bihar12.2010
Skills
- Excel
- Accounts receivable
- OTC
- Pricing Management
- Collection Management
- Contract Management
- E-commerce management
- MS Outlook
- Retail Operations
- SAP CRM
- SAP ECC
- Documentation Skills
- Reporting and analysis
- Issue resolution
- Root Cause Analysis
- Team Coordination
- Active listening
- Problem solving
- Attention to detail
- Decision making
- Data analysis
- Relationship building
- Self-Motivation
- Excellent verbal and written communication skills
- Continuous Improvement
- Oracle Fusion
- Power BI
- Process Improvement
- Inventory Management
- SLA accomplishment
- Cross-functional coordination
- Dispute Resolution
- Reporting skills
- Process Analysis
- Report Analysis
- Cross-Functional Collaboration
- Statement Review
- Process flows
Certification
- Account Assistant Course
- Advanced Diploma in Computer and Hardware Management
- Excel for Accountants
Languages
- English
- Hindi
- Urdu
Personal Information
- Passport Number: N8386084
- Passport Place Of Issue: Patna
Timeline
Process Analyst
Accenture Solutions Pvt. Ltd.
10.2021 - 08.2024
Management Trainee
GENPACT India Private Limited
10.2020 - 10.2021
E-commerce Executive
Schuh Lifestyles Private Limited
06.2018 - 01.2020
Accounts Receivable Officer
Wipro BPS
09.2015 - 02.2018
M.Com -
Jamia Milia Islamia
B.Com -
Zakir Hussain College
12th - English
10th - English
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