Saquib Ahamad Khan

• Overseeing PAN India operations for service, maintenance, breakdown fleet, and roadside assistance (RSA) services
• Managing customer-related vehicle warranty queries and improving repair processes to enhance customer satisfaction
• Designing and preparing SOPs, training materials, and documentation; identifying and resolving process gaps.
• Testing and implementing new CRM features, and training users for effective operation.
• Developing business cases and reports, presenting to senior management.
• Coordinating vehicle movement between refurb centres, hubs, and dealers; driving key operational metrics.
• Diagnosing car issues, providing technical solutions, and resolving customer complaints.
• Ensuring quality standards in service delivery and managing warranty claims.
• Analyzing data for business opportunities, collaborating with sales and engineering teams, and creating management reports.

• This structured approach ensures thorough inspection of incoming materials, accurate maintenance of rejection and NCR data, efficient management of GRN and NCR in SAP, timely calibration of instruments, and effective in-process inspections, thereby enhancing overall quality management and product reliability.
• Inspect products and installations to identify defects, ensure they meet standards, document issues, and recommend improvements.
• Supplier Quality Engineer, Customer Quality Manager.
• Work with suppliers to ensure material quality, conduct supplier audits, handle customer quality concerns, and maintain strong supplier-customer relationships.

Project Title: Agra-Kanpur Metro,

Client: Uttar Pradesh Metro Rail Corporation, Role: Project Coordination. In-process Quality Inspection. Process planning control on the shop floor. Handling warehouse to distribute material on shop floor on time.

Project Title: Delhi-Meerut Regional Rapid Transit System,

Client: Uttar Pradesh Metro Rail Corporation, Role: Project Coordination. Team Coordination regarding Quality. In-process quality inspection. Process planning control on the shop floor. Handling warehouse to distribute material on the shop floor on time.