Sara Bowen
Elkhart
Summary
Driven, determined, and focused professional with over 25 years of diverse work experience. Adaptable to various environments and situations, thriving in roles where I can make a meaningful impact and contribute to team success. Committed to exceeding job responsibilities and delivering exceptional results. Choose a dedicated and satisfaction-driven candidate.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative 2
Sherwin-Williams
07.2021 - Current
- Started as a blender, promoted to customer service, then promoted to customer service 2.
- I input customer orders, help customers with tech/ order issues, call vendors for problem resolution or orders, order stock, do inventory adjustments, work with sales and tech reps, set up new up accounts, bill/ invoice, assist in paying customer invoices, filing, process tax exempt papers, process, credit applications, getting new part numbers into system, help other employees with issues, so much more
Sales Representative
Aflac
05.2019 - 06.2021
- I performed cold calls to establish new accounts, maintained relationships with current accounts, did my own marketing, did my own employee and business owner presentations, did enrollments, emails, faxed, used excel to make deduction summaries after enrollments, etc
- I also was an office administrator for my boss
- I called his accounts to set up meetings, enrollments, etc
Group Leader
Patrick Industries
06.2018 - 06.2019
- I started off as just a slit associate, then moved up to using the slitting machines and learning their scheduling process, Then to Team Lead in a brand new warehouse building
- I was in charge of training, reorganizing to suit our needs, make the process run as smoothly as possible, and implementation wanting to improve the process
Utility Person
Robert Weed Plywood
06.2014 - 06.2018
- I started in the packing department, moved up to machine operator, then to line lead, scheduler, then utility person
- I learned all of the machines in my department plus a number of others in multiple buildings (10+), used a forklift to stage the orders, and delegated work to line employees.
- Helped different departments as needed such as cold press, ltl, distribution, and helped maintenance office with administrative duties
Delivery Driver
Papa Johns Inc
11.2003 - 04.2014
- I delivered, cut and made pizzas, dispatched deliveries to myself and other delivery drivers
- I checked orders for accuracy, cleaning, phones (customer complaints and order taking/editing), opening and closing tasks like prepping all food (cutting, putting into specified bins, labeling with products and dates), inventory control, reading prep list for the day, handled all things in the appropriate ways per health code, etc
Quality Inspector
Forest River, Inc.
11.2003 - 01.2012
- Final finish cleaner, promoted to Quality Control
- My duties as Q.C
- Included checking orders and prints to make sure they matched each other and the unit
- If the order didn't match the print
- I'd have to get approval from the salesman for the changes
- I had to go around the unit and put markers on everything that was cosmetically upsetting, wrong, or missing
- I also had to check final finish's tasks to make sure they were also to quality standards, and I had to approve the repairs when they were finished, then I tagged them accordingly (ready to ship or go to the next department)
Education
High school diploma - CORE 40
Concord High School
Elkhart, IN06.2002
Skills
- Microsoft Word
- Leadership Experience
- Customer service
- Time Management
- Freight Experience
- Microsoft Office
- Quick learner
- Quality Assurance
- Order Picking
- Multi-tasking
- Organizational Skills
- Pallet Jack
- Manufacturing
- Warehouse Experience
- Communication skills
- Sales
- Delivery Driver Experience
- Forklift
- Good listening skills
- Creativity
Certification
- Driver's License
- Forklift Certification
Timeline
Customer Service Representative 2
Sherwin-Williams
07.2021 - Current
Sales Representative
Aflac
05.2019 - 06.2021
Group Leader
Patrick Industries
06.2018 - 06.2019
Utility Person
Robert Weed Plywood
06.2014 - 06.2018
Delivery Driver
Papa Johns Inc
11.2003 - 04.2014
Quality Inspector
Forest River, Inc.
11.2003 - 01.2012
High school diploma - CORE 40
Concord High School
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