Sara Fenton
Anderson
Summary
Experienced and reliable professional with a strong background in customer service. Proven ability to communicate effectively, resolve issues with professionalism, and maintain a positive customer experience. Known for being dependable, hardworking, and committed to delivering high-quality results in fast-paced environments.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work History
Crew Leader
Giant Eagle
Anderson
05.2022 - 11.2024
- Ensured compliance with all health and safety regulations.
- Trained new hires on job duties, safety protocols, and company policies.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Investigated any accidents or incidents that occurred on the job site; implemented corrective actions where appropriate.
- Maintained a clean, organized, and safe work environment to ensure operational efficiency and uphold workplace standards.
- Processed and managed administrative tasks including daily paperwork, financial deposits, and basic recordkeeping.
- De-escalated customer concerns with professionalism and empathy, ensuring positive resolutions and maintaining customer satisfaction.
- Promoted a welcoming and secure atmosphere for both customers and team members.
- Supervised team members during shifts, providing guidance and support to maintain productivity and service quality.
- Assisted in staff scheduling and shift coordination to optimize coverage and performance.
- Collaborated with vendors to place, track, and receive supply orders, contributing to effective inventory management.
DSP
Indiana Mentor Network
Anderson
01.2021 - 01.2021
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients get in and out of beds and wheelchairs.
- Organized oral medications for clients following dosage and schedule requirements.
Department Manager
Culvers
Anderson
05.2018 - 05.2020
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
Education
Anderson Highschool
Anderson, InSkills
- Safety compliance
- Team training
- Inventory management
- Customer relationship management
- Quality control
- Conflict resolution
- Problem solving
- Effective communication
- Leadership development
- Time management
- Critical thinking
- Safety protocols and procedures
- Verbal and written communication
- Employee management
- Motivation techniques
- Crew coordination
- Jobsite safety
- Task prioritization
- Delegating work
- Work order management
- Heavy lifting
- New hire training
- Documentation and reporting
- Product knowledge
Timeline
Crew Leader
Giant Eagle
05.2022 - 11.2024
DSP
Indiana Mentor Network
01.2021 - 01.2021
Department Manager
Culvers
05.2018 - 05.2020
Anderson Highschool
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