Summary
Overview
Work History
Education
Skills
Carrier Objective
Certifications And Achievements
Languages
Disclaimer
Roles And Responsibilities
Personal Information
Accomplishments
Certification
Languages
Timeline
Generic
SARA HANAGI

SARA HANAGI

Gadag

Summary

To obtain a position oriented with all learning and seek ambitious and career conscious person, where acquired skills will be utilized toward continued growth and advancement both professionally. Compassionate professional with background in social and human services, known for productivity and efficient task completion. Possess specialized skills in client assessment, case management, and crisis intervention. Excel in communication, empathy, and problem-solving to support individuals and communities effectively.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Officer

KOTAK MAHINDRA BANK
09.2022 - Current
  • Currently working at KOTAK MAHINDRA BANK as Service Officer from September 1, 2022
  • Cross verification of reports, daily voucher, preservation of documents, security items
  • Preparation of strategies to achieve targets in all business parameters in advance
  • Supervision of daily Sales for the branch
  • Processing account opening applications and service instruction from the customer
  • Conversion of customer service opportunity into a sales opportunity
  • Ensuring that the customers can avail services through multiple channels
  • Implementation of customer feedback for better performance of the bank
  • Ensuring an error free environment for all the processes as laid out by the bank are followed properly without any deviations under the guidance and supervision branch manager as per the expectations of the bank and its constituents

Liability Relationship Officer

IDFC FIRST BANK
03.2021 - 09.2022
  • Worked as Liability Relationship Officer at IDFC FIRST BANK for 1.5 years.
  • Developed a comprehensive understanding of company products and services.
  • Identified customer needs and developed customized solutions.
  • Implemented promotional campaigns to boost sales volume.
  • Utilized CRM software to manage customer interactions and sales processes efficiently.
  • Managed a portfolio of accounts to achieve long-term success.

Personal Banker

YES BANK LTD
03.2022 - 08.2022
  • Worked as Personal Banker at YES BANK LTD
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Offered customers carry-out service at completion of transaction.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Worked closely with front-end staff to assist customers.

Education

Msc(CS) -

ABDUL KALAM COLLEGE OF BCA,BCOM AND Msc(CS)
GADAG
01.2023

BCA -

MANORAMA COLLEGE OF COMPUTER APPLICATIONS
GADAG
01.2020

P.U.C. -

KARNATAKA PU SCIENCE AND COMMERCE COLLEGE GADAG
GADAG
01.2017

S.S.L.C -

SRI RAJESHWARI VIDYANIKETAN
HULKOTI
01.2015

Skills

  • Cross-selling and Up-selling
  • Reporting and documentation
  • Effective customer communication
  • Written and verbal communication
  • Client meetings
  • Microsoft Access
  • Computer literacy
  • Time management
  • Problem-solving aptitude
  • Risk assessment
  • Verbal and written communication
  • Conflict resolution

Carrier Objective

To obtain a position oriented with all learning and seek ambitious and career conscious person, where acquired skills will be utilized toward continued growth and advancement both professionally.

Certifications And Achievements

  • Insurance Regulatory & Development Authority (IRDA)
  • Awarded as Rockstar in IDFC FIRST BANK for performing outstanding sales performance.
  • Awarded as Top Performer in insurance at Area Manager level at Kotak Mahindra Bank.
  • Qualified for DARE JFM 2023 in Insurance at Kotak Mahindra bank.

Languages

  • ENGLISH
  • KANNADA
  • HINDI

Disclaimer

I hereby declare that all the above information furnished by me is true to the best of my knowledge.

Roles And Responsibilities

  • Cross verification of reports, daily voucher, preservation of documents, security items.
  • Preparation of strategies to achieve targets in all business parameters in advance.
  • Supervision of daily Sales for the branch.
  • Processing account opening applications and service instruction from the customer.
  • Conversion of customer service opportunity into a sales opportunity.
  • Ensuring that the customers can avail services through multiple channels.
  • Implementation of customer feedback for better performance of the bank.
  • Ensuring an error free environment for all the processes as laid out by the bank are followed properly without any deviations under the guidance and supervision branch manager as per the expectations of the bank and its constituents.

Personal Information

  • Father's Name: MOHAMADISRAR
  • Mother's Name: JASMEEN
  • Date of Birth: 09/04/99
  • Gender: FEMALE
  • Nationality: INDIAN
  • Marital Status: UN-MARRIED

Accomplishments

  • Awarded as service Champion in Kotak Mahindra bank.
  • Awarded as sales champion in IDFC FIRST bank.
  • Qualified for multiple events conducted by Kotak Mahindra Bank for contribution in Life Insurance.

Certification

  • IRDA Certified

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Service Officer

KOTAK MAHINDRA BANK
09.2022 - Current

Personal Banker

YES BANK LTD
03.2022 - 08.2022

Liability Relationship Officer

IDFC FIRST BANK
03.2021 - 09.2022

Msc(CS) -

ABDUL KALAM COLLEGE OF BCA,BCOM AND Msc(CS)

BCA -

MANORAMA COLLEGE OF COMPUTER APPLICATIONS

P.U.C. -

KARNATAKA PU SCIENCE AND COMMERCE COLLEGE GADAG

S.S.L.C -

SRI RAJESHWARI VIDYANIKETAN
SARA HANAGI