SARA HASSAN
Hyderabad
Summary
Experienced and dynamic Advanced Support Manager with over 6 years of proven expertise in customer service, technical support, and administration. Skilled in resolving complex issues, leading high-performing teams, and ensuring exceptional service delivery. Recognized for quick learning, adaptability, and a strong work ethic. Previously held roles in both India and UAE, making me culturally adaptable and familiar with diverse work environments. Actively seeking new opportunities in the UAE to bring my service and leadership strengths to a forward-thinking organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fincrime Analyst
Revolut
10.2025 - Current
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Advanced Support Manager
Revolut
10.2022 - 10.2025
- Provide advanced support and resolve complex customer concerns across digital banking platforms.
- Promote customer satisfaction through personalized service, achieving a 95% satisfaction rate.
- Spearheaded improvements in chat support processes, reducing response time by 20% and increasing CSAT by 45%.
- Trained and mentored new hires, improving team performance by 30%.
- Promoted from Support Specialist to VIP/Ultra Support Specialist within 1 year based on performance.
Technical Customer Support Associate
Amazon Development Centre
11.2019 - 05.2022
- Delivered technical assistance for Amazon products and services across phone and chat support.
- Managed high-volume interactions with a focus on issue resolution, process adherence, and product knowledge.
- Contributed to streamlining technical support SOPs, improving operational efficiency.
Sales Promoter
Specta Designer Eyewear
12.2018 - 08.2019
- Guided customers through product selection and promoted sales of premium eyewear collections.
- Maintained customer relationships, contributing to repeat business and brand reputation.
Administrator & Human Resources Assistant
Lanhope General Trading
05.2013 - 11.2013
- Handled recruitment, administrative support, and internal HR coordination for a diverse trading firm.
- Supported daily office operations and documentation management.
Administrator
MAB Facility Management
04.2011 - 04.2013
- Managed front office operations, internal scheduling, and communication within facility management projects.
- Familiarity with UAE corporate culture and work processes.
Education
Bachelor of Commerce - Computers
Dr. B.R. Ambedkar University
01.2010
Skills
- Strategic Planning & Execution
- Advanced Customer Service
- Time Management
- Team Leadership & Training
- Multichannel Communication (Phone, Chat, Email)
- Conflict Resolution & Escalation Handling
- CRM & Support Tools (Zendesk, Salesforce, etc)
- Administrative support
- Verbal and written communication
- Training and mentoring
- Work Planning and Prioritization
- Staff training
Certification
- Computer Application Program – NIIT
- Computerized Accounting Program
LANGUAGES
Hindi – Native
Bilingual or Proficient (C2)
Urdu – Native
Bilingual or Proficient (C2)
English – Fluent
Advanced (C1)
Arabic – Beginner
Elementary (A2)
Accomplishments
- Promoted within one year at Revolut based on performance metrics.
- Consistently maintained a 95%+ customer satisfaction rate.
- Improved team efficiency by training and mentoring new hires.
STRENGTHS
- Excellent communication & team collaboration
- Ability to remain calm under pressure
- Fast learner and adaptable to new systems and tools
Hobbies and Interests
Helping others, Personal development & wellness, Gardening, Music, Learning new technologies
Trainings
Mandatory Training: Horizon Scanning from Revolearn!
Mandatory Training: Reporting Unusual Activity from Revolearn!
Mandatory Training: Tipping Off from Revolearn!
Skill Certification: Problem Solving
Skill Certification: Looker - Basic
Mandatory Training: Reporting Unusual Activity
Mandatory Training: Sanctions
Timeline
Fincrime Analyst
Revolut
10.2025 - Current
Advanced Support Manager
Revolut
10.2022 - 10.2025
Technical Customer Support Associate
Amazon Development Centre
11.2019 - 05.2022
Sales Promoter
Specta Designer Eyewear
12.2018 - 08.2019
Administrator & Human Resources Assistant
Lanhope General Trading
05.2013 - 11.2013
Administrator
MAB Facility Management
04.2011 - 04.2013
Bachelor of Commerce - Computers
Dr. B.R. Ambedkar University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsPaid time offPersonal development programsWork-life balanceCompany CultureQuote
Try not to become a man of success. Rather become a man of value.
Albert Einstein