Sara Khan

• Built teams to address project goals and objectives for multiple projects.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Developed and maintained logistics workflows, procedures and reports.
• Leading Accessories category inventory planning and projects (80Cr/month).
• A gatekeeper to all Pos- maintain days on hand (47% improvement), regional coverage & utilization (25% improvement) and prevent stock outs (91.22%).
• Analyze regional demands and share purchase recommendations with supply team: What to buy/what to stop, where to buy, how much to buy.
• Monitoring space utilization and requirement- Occupancy V/s Allocation, Space borrowing,
• Monthly and Quarterly supply chain planning: Inbound and Outbound from each warehouse (units/orders) for manpower and space planning.
• Managed multiple strategic projects with numerous sub-projects or workstreams. Established milestones and objectives based on input from functional areas and stakeholders. Major projects include:

1) Movement of Inventory between warehouses during major supply chain restructuring within Udaan.

2) Development of automated inventory replenishment planning tool covering all dry categories

3) SMNM Inventory reduction for electronic accessories category.

4) Develop HHD printer functionality for logistics pick ups, purchase and deployment of printers at identified crucial locations. Identified Improvement metrics and continued development till closure.

• Pitch End to End business solutions including logistics (surface, air, rail and ocean), warehousing, CFS and FTWZ for customers based in Western Region in India.
• Utilized market intelligence to target customers and build personal sales pipeline of while simultaneously progressing on company’s allotted pipeline.
• Shared Business proposals tailored to client’s requirement working along with ISS Head, Solutions managers, and business divisions teams.
• liaison, Contract negotiations and approvals.

Driving net growth for key strategic accounts, increased share of wallet, revenue targets, annualized customer growth, retaining existing business and coordination of related processes (Order to Delivery) to deliver top line and bottom line expected from the portfolio.

• Monitor and manage contractual SLAs and KPIs tactically and strategically.
• Investigate and review key customer supply chain needs and cross sell where DSC can best apply value.
• Monthly, Quarterly and Annual reviews with customer leadership. Communication of progress to internal leadership during weekly, Monthly and Quarterly reviews.
• Facilitate and manage projects of customers ensuring deadlines are met with the goals, objectives, and success criteria identified and agreed to in the Project Charter.
• Work with the project teams to ensure there is a single integrated plan for the delivery of the project that is agreed, realistic and achievable.
• Commercial renewals and closures for all new business and existing contracts. Maintained up-to-date knowledge of competitor products and pricing in market served.
• Manage Gross margin and P&L of all assigned accounts. Increased profit margins by effectively controlling budget and overhead and utilizing value added services.
• Governance of DSA & DSO to ensure targets are overachieved. Monthly and Quarterly Reconciliations.
• Plan, manage and maintain NPS of Key accounts.

• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.

Orchestrated strong service team of five account managers for West Zone.

• Managed >70 clients, with revenue INR 45M in Part truck load and INR 0.6M from FTL per month) with consistent growth of accounts such as Raymonds, HUL, Safari, Firstcry, Drive India, Asian Paints, Indiabulls Pharmaceuticals, Wockhardt, Bajaj, Sketchers, Bombay Dyeing etc.
• Studied business and supply chain network of existing clients to identify the scope of further business followed by closely engaging with customer to gain the potential business.
• Trained and guided team members to maintain high productivity and performance metrics.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• On-time billing and DSO management
• Catering to the unique requirements of customers working along with Ops and P&E.
• execute end-to-end supply chain solutions, contracts, pricing for Carl Zeiss, Proctor and Gamble Healthcare, Bosh and Lomb, Wockhardt and Aknamed for increased efficiency, minimized costs, and compliant processes in their supply chain. (Over INR 40M per month).
• Driving Cold box (Thecoldbox.com) product, pricing & strategy for PAN India customer base. Generating Domestic, Next Flight Out and International Air freight movements business from Pharma clients.

• Started as an Account Manager for five Key accounts in North region namely Siegwerk, Livpure and Livguard (Sar Group), Mohan Clothing (Blackberry), Singer India Pvt. Ltd., Itc Ltd LRBD. These babycare accounts manifold into the largest accounts of the north region (INR 3M per month).
• Achieved 20% revenue growth MoM on an average with accounts from Southern India namely, ITC ESPB, Schwing Stetter, Godrej and Boyce, Heuchem, Forever 21, Symega etc. (INR 10M per month).
• Eventually managed 93 accounts in entire East Region containing a mix of various players across industries including Vedant (Manyawar), Jayshree (a division of Aditya Birla), ITC Ltd., Rupa and Company, Lux, Romsons, Ostern, Eveready, Chemtex, CDE Asia, Acknit, Borosil etc. Successfully achieved 100% revenue growth in 2 months (INR 15M per month) for the region.
• Projects undertaken: Increasing Trading ratio & Sunday/holidays pickups, expanding pickup locations and lanes (Pin-Codes), reviving dormant and farming de-grown accounts, streamlining the movement of liquid commodities by working closely with Ops and client (Siegwerk and Sakata).
• CSAT Target achievement, NPS Survey management, 100% usage of escalation matrix.
• Participated in the development of demand forecast, regional growth strategies, S&OP reviews along with Regional Leaderships that aimed at business expansion, meeting operational needs of the acquired business and effectively deliver the objectives of the business plan & growth trajectory.
• Conducted regular meetings with customers for MBR/QBR on current state of business & framed priorities, accountability of cross-department stakeholders within Rivigo to sustain/improve service levels.
• Conducted Industry visits of Management students to provide exposure to Logistics and Rivigo Culture and RLPs. This resulted in multiple successful campus hiring drives and improved quality of interns.

• Analyzed sales to manage life cycle of product, inventory models and selling rates.
• Supported sales and reporting for large and medium-sized accounts.
• Generated new sales opportunities by developing relationships with new and existing clients through sales opportunities in IHGF Fairs and sales optimization via account management.
• Coordinate the international shipment of goods. (200 consignments, >10,000 tons, USD 10M every month). Plan and oversee production and ensure that all deadlines are met to dispatch the orders on time.
• Provide offer sheets, quotations, pro-forma invoices, oversee processing of LC or advance payments on orders or other documentations.
• Coordinate, manage and maintain relationship with variety of people, such as shipping agents and vendors. Ensure that shipments are compliant with the laws and regulations governing the export industry.
• Carefully monitor the processing of orders and check that the distribution is running smoothly and that everything is on schedule.
• Deal with post-delivery complaint and query resolution. Manage samples, foresee photoshoots and catalog building.