SARA KHAN
Bangalore
Summary
A rigorous, task driven professional with experience in process training, procurement contracting and product compliance. Expert at synthesizing personnel, management and operations decisions to meet requirements and align goals with values and visions. Extremely creative with a very high work ethic. Delivered successful training programs and integrated instructional technology to provide onsite and virtual training. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Dedicated to self-development to provide expectation-exceeding service.
Overview
6
6
years of professional experience
Work History
Product Compliance Sr. Associate
Amazon Development Centre
06.2020 - Current
- Utilized training expertise to design and deliver comprehensive training modules, ensuring the team is well-equipped to handle ethics investigations effectively.
- Monitored and ensured the quality of work within the team, implementing continuous improvement initiatives to enhance investigation processes.
- Played a pivotal role in identifying and reporting violations of rules, regulations, policies, and procedures, recommending and initiating investigative and corrective procedures as necessary.
- Conducted critical reviews of products uploaded by sellers on the Amazon platform, ensuring compliance with legal policies. Collaborated with Amazon's corporate counsel team for legal policy checks.
- Managed Amazon's business regulatory requirements efficiently, ensuring adherence to global standards through effective processes.
- Interacted with global stakeholders to implement new ideas and ensure alignment with ethical standards and global governance expectations.
- Demonstrated proficiency in resolving complex situations arising during ethics investigations, applying critical thinking and problem-solving skills.
- Mitigated current and emerging risk exposures associated with business activities. Identified opportunities for process improvements within the scope of defined business control responsibilities.
- Implemented risk processes in alignment with consumer and country-level laws and regulations. Collaborated with Risk Management colleagues to develop a comprehensive understanding of risks and controls.
- Built risk dashboards for effective monitoring of key risk indicators. Conducted independent testing and oversaw testing conducted by team members.
- Engaged cross-functionally, leading risk-mitigating project initiatives. Participated in special projects as assigned to enhance overall risk management processes.
- Ensured adequate quality control over work products and deliverables. Maintained process maps and associated Risk & Control Matrix in an evergreen state.
- Successfully planned and completed high backlogs, reducing backlogs for cross-node Market Place SMEs. Contributed to SOP calibration for manual classification.
- Cross-trained on Seller Appeals processes, particularly in product investigations, showcasing a comprehensive understanding of the appeal process.
- Applied expertise in conducting compliance reviews for website audits, ensuring adherence to ethical and legal standards.
- Responded to stakeholders with guidance and flagged any updates to Lead/Manager. Re-investigated and reinstated valid products based on provided legal documents, ensuring compliance.
Sr. Customer Service Associate
Accenture
03.2018 - 06.2020
- Validation of Contract value on basis of Schedule of Authority (Client Compliance details)
- Trained all the new joiners who joined the project Performed and managed multiple daily and monthly reports
- Conducted evaluations of training courses to uncover areas in need of improvement
- Attended client calls with team lead on regular basis to give updates on the tickets
- Performed IVR voice recording for help desk service
- Cleared the tickets in bulk from the queue by finding the trend and helped the team
- Extracted reports from SNOW ticketing tool and published to the management as and then requested
- Conducted the team huddle for process updates and as per leads request
- Handled Care calls with stakeholders
- Maintained hyper care call on client escalation resolutions
- Followed up on fallout reasons to avoid backlog
- Updated DTPs and FAQs to standardize process Performed
- RCAs on escalations
- Worked on DSAT reversals
- Handled UATs and drafted collaborated feedbacks of the team on new tools introduced to the project
- Contributed in process automation (BOT)
- Actioned and resolved assigned Business partner queries within target timeframes
- Procurement contracting support
- Cross trained and worked on vendor management Trained on procurement bidding and validation
Education
PG - AI and Machine Learning
Purdue University
06.2023
Bachelor of Science - PCMs
Bangalore University
06.2018
Skills
- Project Management
- MS-Office (Excel, Word, PowerPoint)
- Windows OS
- Python (Basics)
- Deep Learning (Basics)
- HTML (Basics)
- SAP CLM
- SAP ECC
- ServiceNow Tool
- Product specification compliance
- IVR voice recording
- Timesheet production monitoring
- Metric reporting
- Risk mitigation
- Supplier negotiations
- KPI reporting
- Competitive product reviews
- Risk management
- Problem solving
Accomplishments
- Winning consistently best performer award for last 6 months
- Star of the business award
- Encore award
- Core value Championship award (Core value: Integrity)
- Business Shining Star award
- Dress Circle award
- A-Team award for the best team performance
- Appreciations from the Stake holders
- Love poetry writing and have received recognitions
- Yuva Prathiba Samma
- Bangalore Ratna certificate
Languages
English
Hindi
Urdu
Kannada
Personal Information
- Title: Product Compliance Sr. Associate
- Date of Birth: 12/02/96
- Gender: Female
- Nationality: Indian
Hobbies and Interests
Poetry Writing
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Timeline
Product Compliance Sr. Associate
Amazon Development Centre
06.2020 - Current
Sr. Customer Service Associate
Accenture
03.2018 - 06.2020
PG - AI and Machine Learning
Purdue University
Bachelor of Science - PCMs
Bangalore University
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