Sara Lane
Indianapolis
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
2003
2003
years of post-secondary education
Work History
Customer Service Representative/Customer Sales Representative
Laundry and Tan Connection
Indianapolis
03.2024 - Current
- Assisted customers with inquiries about laundry and tanning services.
- Processed customer transactions efficiently at the point of sale.
- Maintained cleanliness and organization of the service area.
- Educated clients on proper tanning procedures and safety measures.
- Managed inventory for laundry products and supplies regularly.
- Collaborated with team members to improve customer service practices.
- Handled cash and balanced daily financial transactions accurately.
Hotel Front Desk Clerk
La Quinta Inn & Suites In
Indianapolis
06.2021 - 08.2021
- Greeted guests warmly and checked them into hotel rooms efficiently.
- Managed room reservations and updated guest information in the booking system.
- Assisted guests with inquiries and provided information about hotel services.
- Processed payments and handled cash transactions accurately at the front desk.
- Addressed guest complaints promptly and resolved issues to enhance satisfaction.
- Maintained cleanliness and organization of the front desk area throughout shifts.
Public Safety Officer/Senior Animal Control Officer
City of Indianapolis Department of Metropolitan Development
Indianapolis
05.2005 - 05.2018
- Conducted regular inspections of public facilities for compliance and safety standards.
- Enforced safety regulations and protocols within city development areas.
- Trained new officers on safety procedures and departmental policies effectively.
- Assisted in developing public safety initiatives for community awareness programs.
- Prepared detailed incident reports documenting events and actions taken during shifts.
- Communicated effectively via radio transmissions with other officers while patrolling assigned area.
- Prepared detailed incident reports following investigations.
- Collaborated with law enforcement to ensure community safety during public events.
- Responded to emergency situations, providing immediate assistance to citizens and staff.
Education
Southport High School
Indianapolis , InSkills
Customer relationship management
Inventory management
Safety procedures training
Timeline
Customer Service Representative/Customer Sales Representative
Laundry and Tan Connection
03.2024 - Current
Hotel Front Desk Clerk
La Quinta Inn & Suites In
06.2021 - 08.2021
Public Safety Officer/Senior Animal Control Officer
City of Indianapolis Department of Metropolitan Development
05.2005 - 05.2018
Southport High School