SARA MIMS
Indianapolis
Summary
Dedicated and adaptable professional with strong organizational skills and a knack for learning quickly. Experienced in customer service, serving, and call center operations. Proficient in medical terminology, vital signs and monitoring. Skilled in scripting, sales, and communication. Hospital experience and anatomy knowledge enhance my value in healthcare settings.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Texas Orthopedic Associates
Dallas
01.2025 - 08.2025
- Greet and check in an average of 80 patients daily in a calm, professional manner.
- Schedule appointments, follow-ups, and referrals using [EMR system name].
- Verify insurance eligibility and collect co-pays and outstanding balances.
- Answer high-volume phone lines, route calls, and handle patient inquiries.
- Maintain accurate patient records and comply with HIPAA regulations.
- Collaborate with nurses and medical staff to ensure smooth office operations.
Patient Care Technician
Baylor Scott & White Hospital
Irving
05.2024 - 11.2024
- Monitor cardiac telemetry for up to [X] patients, reporting changes in rhythm to RN or physician.
- Assist patients with ADLs, mobility, toileting, feeding, and hygiene.
- Record and document vital signs, intake/output, and other data in EMR system.
- Perform EKG lead placement and ensure accurate electrode monitoring.
- Support nursing staff during code blues and rapid responses.
- Maintain patient confidentiality and promote a clean, safe environment.
Call Center Representative
Benefit Harbor
Dallas
10.2023 - 05.2024
- Managed inbound and outbound customer calls efficiently in a high-volume call center environment.
- Provided exceptional customer service by addressing inquiries, resolving issues, and providing accurate product/service information.
- Demonstrated active listening skills to understand customer needs and concerns, ensuring personalized assistance and satisfactory resolution.
- Utilized CRM software to document customer interactions, update records, and track issue resolution for future reference.
- Collaborated with management to escalate complex issues and provide comprehensive solutions to customers.
- Maintained high customer satisfaction ratings by communicating clearly, empathizing with customers, and resolving issues in a timely manner.
- Handled escalated calls and complaints with professionalism and diplomacy, aiming to turn negative experiences into positive outcomes.
- Exceeded performance targets, including call handling metrics and customer satisfaction goals, consistently meeting or exceeding expectations.
- Participated in ongoing training sessions to enhance product knowledge, familiarize with company policies, and stay updated on customer service best practices.
Patient Care Technician
Community Health Network
Indianapolis
12.2022 - 05.2024
- Monitored and recorded vital signs.
- Collected specimens for laboratory testing.
- Provided bedside care and comfort to patients, including positioning, turning, and assisting with mobility.
- Responded promptly to patient needs and requests.
- Supported healthcare teams during emergencies by performing CPR, first aid, and assisting with medical procedures as directed.
- Collaborated with nurses and other healthcare professionals to coordinate patient care activities.
- Uphold patient confidentiality and privacy in accordance with HIPAA regulations, safeguarding sensitive medical information at all times.
Specimen Accessioner
LabCorp
Indianapolis
10.2021 - 03.2023
- Prepare laboratory specimens for analysis and testing, ensuring accuracy and adherence to protocol.
- Unpack and route specimens to their respective staging areas for efficient processing.
- Accurately identify and label specimens.
- Pack and ship specimens to designated testing facilities following established guidelines.
- Perform data entry of patient information with precision and in a timely manner.
- Maintain accurate records.
- Resolve and document any issues or discrepancies with specimens to ensure quality control and regulatory compliance.
Patient Care Assistant
Traditions at Brookside
McCordsville
10.2019 - 09.2021
- Provided assistance to patients with activities, including bathing, dressing, grooming, toileting, and mobility.
- Monitored and recorded vital signs accurately.
- Assisted healthcare professionals with medical procedures such as wound care, catheterization, and specimen collection.
- Communicated effectively with patients, families, and healthcare team members.
- Documented patient information accurately, including vital signs, care provided, and changes in condition.
- Collaborated with nurses, physicians, and other healthcare professionals to coordinate patient care and ensure continuity of care.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Dallas08.2026
Skills
- Time management
- Communication
- Critical thinking
- Customer Service
- Medical Terminology
- Vital Signs
- Computer Skills
- Anatomy Knowledge
- Sales
- Typing
- Call Center
- Organizational Skills
- Collaborative Teamwork
Timeline
Front Desk Receptionist
Texas Orthopedic Associates
01.2025 - 08.2025
Patient Care Technician
Baylor Scott & White Hospital
05.2024 - 11.2024
Call Center Representative
Benefit Harbor
10.2023 - 05.2024
Patient Care Technician
Community Health Network
12.2022 - 05.2024
Specimen Accessioner
LabCorp
10.2021 - 03.2023
Patient Care Assistant
Traditions at Brookside
10.2019 - 09.2021
Bachelor of Science - Nursing
Arizona College of Nursing
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