Sara Moran
Elizabethtown
Summary
Dedicated front desk receptionist with strong skills in hotel management software, payment processing, and data entry. Committed to enhancing guest experiences through exceptional service and meticulous attention to detail. Detail-oriented front desk professional with experience in managing reservations, processing payments, and ensuring timely room availability. Proven ability to collaborate effectively with housekeeping to deliver seamless guest experiences and maintain organized records.
Overview
1
1
year of professional experience
Work History
Bed Maker
Hampton Inn By Hilton
06.2025 - 08.2025
- Prepared and arranged bedding for guest rooms daily.
- Followed safety protocols while using cleaning equipment and supplies.
- Coordinated with housekeeping staff to ensure timely room readiness.
- Assisted in training new staff on bedding procedures and standards.
- Cleaned all surfaces of the bed frame using appropriate cleaning products.
- Inspected mattresses for signs of damage or sagging.
Front Desk Receptionist
Hampton Inn By Hilton
Edinburgh
05.2024 - 08.2024
- Handled reservations and updated booking information using hotel management software.
- Assisted guests with requests, providing information about local attractions and services.
- Maintained cleanliness and organization of the front desk area for optimal guest experience.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Processed payments accurately while adhering to hotel policies and procedures.
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Managed phone calls and directed inquiries to appropriate departments efficiently.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Completed basic bookkeeping and document filing.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Education
High School Diploma -
Columbus East High School
Columbus, IN05-2024
Bachelor of Science - Nursing
Indiana University Columbus
Columbus, INSkills
- Hotel management software
- Payment processing
- Data entry
- Guest relations
- Housekeeping coordination
- Customer service
- Organizational skills
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Bed Maker
Hampton Inn By Hilton
06.2025 - 08.2025
Front Desk Receptionist
Hampton Inn By Hilton
05.2024 - 08.2024
High School Diploma -
Columbus East High School
Bachelor of Science - Nursing
Indiana University Columbus
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