Dynamic and performance-driven Health care professional with broad experience in Home health Industry with a comprehensive background in operational management and policy development.
Known for effective communication and strategic planning skills, contributing to enhanced performance metrics and workflow processes.
Possess specialized skills in strategic planning, team leadership, and operational improvement. problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
21
21
years of professional experience
Work History
Director of Operations
SRH Managers
Carmel
05.2024 - Current
Streamlined operational workflows to enhance productivity across multiple departments.
Managed resource allocation to ensure efficient project execution and staff utilization.
Developed training programs to improve team skills and operational knowledge.
Collaborated with cross-functional teams to align strategic goals and operational plans.
Analyzed performance metrics to identify areas for process improvement and efficiency gains.
Created policies and procedures for improved workflow processes.
Ensured compliance with applicable laws, regulations, industry standards.
Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Negotiated contracts with suppliers ensuring best value pricing options were secured.
Conduct routine audits of Skilled Nursing and therapy documentation to ensure accuracy, completeness, and compliance with payer and regulatory requirements.
Collect and analyze quality data to identify trends and opportunities for improvement.
Support leadership in implementing Quality Assurance and Performance Improvement (QAPI) initiatives.
Maintain working knowledge of applicable federal, state, and local regulations for therapy services (CMS, HIPAA, state therapy boards, etc.).
Monitor changes in regulations and assist in updating policies and procedures accordingly.
Support preparation for external audits, surveys, and accreditation visits.
Provide feedback and guidance to therapy staff on documentation standards and compliance requirements.
Assist in developing and delivering training sessions on quality and compliance topics.
Serve as a resource to Clinical staff regarding regulatory and policy questions.
Identify potential compliance risks and escalate concerns to leadership.
Support investigations of compliance issues and assist in corrective action planning.
Help maintain accurate compliance records, audit logs, and reports.
Administrator
1st Care Home Health Services
Carmel
10.2023 - 05.2024
Conduct routine audits of Skilled Nursing and therapy documentation to ensure accuracy, completeness, and compliance with payer and regulatory requirements.
Collect and analyze quality data to identify trends and opportunities for improvement.
Support leadership in implementing Quality Assurance and Performance Improvement (QAPI) initiatives.
Maintain working knowledge of applicable federal, state, and local regulations for therapy services (CMS, HIPAA, state therapy boards, etc.).
Monitor changes in regulations and assist in updating policies and procedures accordingly.
Support preparation for external audits, surveys, and accreditation visits.
Provide feedback and guidance to therapy staff on documentation standards and compliance requirements.
Assist in developing and delivering training sessions on quality and compliance topics.
Serve as a resource to Clinical staff regarding regulatory and policy questions.
Identify potential compliance risks and escalate concerns to leadership.
Support investigations of compliance issues and assist in corrective action planning.
Help maintain accurate compliance records, audit logs, and report
Supervised day-to-day office operations, administrative staff, delegating tasks and managing workload distribution, ensuring efficient workflow and adherence to policies.
Conducted performance evaluations and recommended training programs for staff development.
Supervised administrative staff, delegating tasks and managing workload distribution.
Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
Analyzed operational processes and recommended improvements to enhance efficiency.
Worked closely with human resources to support employee management and organizational planning.
Analyzed company's expenditures and developed financial models.
Analyzed key performance indicators to identify effective strategies.
Physical Therapist
1st Care Home Health Services
Carmel
01.2013 - 05.2024
Evaluated patient conditions to develop tailored rehabilitation plans and establish measurable goals and promote restoration of functional abilities.
Implemented therapeutic exercises to enhance patient mobility and strength.
Educated patients on injury prevention and health management strategies.
Trained support staff on best practices for patient care techniques.
Maintained professional relationships with coworkers, supervisors, colleagues, vendors and other members of the healthcare team.
Demonstrated safe techniques for handling and positioning patients during exercise or therapy sessions.
Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plans.
Alternate Administrator
1st Care Home Health Services
Carmel
01.2014 - 10.2023
Conduct routine audits of therapy documentation to ensure accuracy, completeness, and compliance with payer and regulatory requirements.
Collect and analyze quality data to identify trends and opportunities for improvement.
Support therapy leadership in implementing Quality Assurance and Performance Improvement (QAPI) initiatives.
Maintain working knowledge of applicable federal, state, and local regulations for therapy services (CMS, HIPAA, state therapy boards, etc.).
Monitor changes in regulations and assist in updating policies and procedures accordingly.
Support preparation for external audits, surveys, and accreditation visits.
Provide feedback and guidance to therapy staff on documentation standards and compliance requirements.
Assist in developing and delivering training sessions on quality and compliance topics.
Serve as a resource to therapy staff regarding regulatory and policy questions.
Identify potential compliance risks and escalate concerns to leadership.
Support investigations of compliance issues and assist in corrective action planning.
Help maintain accurate compliance records, audit logs, and reports.
Facilitated team meetings to discuss patient needs and service improvements.
Provided general administrative support to staff members.
Updated databases with new employee information, job changes and terminations.
Evaluated needs of departments and delegated tasks to optimize overall production.
Analyzed key performance indicators to identify effective strategies.
Physical Therapist
Intrepid Home Health Services
Indianapolis
01.2011 - 12.2012
Collaborated with healthcare team to coordinate comprehensive patient care.
Maintained professional relationships with coworkers, supervisors, colleagues, vendors and other members of the healthcare team.
Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plans.
Physical therapist
Gentiva Home health Services
Indianapolis
01.2008 - 12.2010
Evaluated and assessed patients to establish measurable goals and promote restoration of functional abilities.
Maintained professional relationships with coworkers, supervisors, colleagues, vendors and other members of the healthcare team.
Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plans.
Physical therapist
HCR Manor Care -Greentree
Anderson
07.2005 - 12.2007
Evaluated patient conditions and developed tailored treatment plans.
Collaborated with healthcare teams to coordinate patient care effectively.
Documented patient progress and adjusted treatment strategies accordingly.
Trained new staff on company policies and best practices in therapy delivery.
Maintained professional relationships with coworkers, supervisors, colleagues, vendors and other members of the healthcare team.
Demonstrated safe techniques for handling and positioning patients during exercise or therapy sessions.
Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plans.