SARA NIKHAT
HYDERĀBĀD
Summary
Experienced professional with 8+ years in incident resolution, client relationship management, and system performance enhancement. Improved client satisfaction by 30% in 6 months through efficient issue resolution and tailored solutions. Track record as Technical Support Team Lead overseeing client operations. Strong communication and problem-solving skills drive client satisfaction and operational efficiency. Proven ability to collaborate with cross-functional teams to address complex challenges and enhance service reliability.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Success Manager
Highradius Technologies
12.2022 - Current
- Enhance system performance, achieving measurable improvements in client satisfaction.
- Resolve client issues swiftly, ensuring seamless operations and minimal downtime.
- Stay informed on product updates, aligning solutions with client needs.
- Cultivate client relationships, aligning solutions with business goals.
- Conduct user training, boosting system utilization and efficiency.
- Lead team to deliver top-notch support, enhancing efficiency and user satisfaction.
- Manage incident resolution, reducing recurrence through thorough root cause analysis.
- Provide technical expertise, improving user issue resolution and application functionality.
- Coordinate with stakeholders to ensure seamless communication and swift problem resolution.
- Collaborate with cross-functional teams to address complex challenges and improve overall service reliability.
Senior Functional Consultant
Highradius Technologies
01.2022 - 12.2022
- Collaborate with clients to identify business challenges and tailor tech solutions.
- Ensure client requirements are seamlessly integrated into system designs.
- Assist in application configuration to align with business objectives.
- Analyze software capabilities to effectively address client needs.
- Facilitate measurable improvements in client operations through strategic implementation.
Functional Consultant
Highradius Technologies
01.2021 - 01.2022
- Analyzed processes to resolve issues, enhancing efficiency and user satisfaction.
- Trained key users, improving application adoption and user competency.
- Exceeded service levels, contributing to operational excellence.
Senior Engineer
Highradius Technologies
01.2019 - 01.2021
- Led training for technical staff, enhancing skills and efficiency.
- Documented client interactions, ensuring accurate processing.
- Improved team communication, resulting in streamlined operations.
Operations Engineer
Highradius Technologies
01.2016 - 01.2019
- Resolved customer issues swiftly, enhancing satisfaction and tool value.
- Managed ticketing systems, ensuring prompt issue resolution within SLA.
- Collaborated with clients like Tierpoint and Lonza, optimizing operational efficiency.
- Streamlined processes, facilitating client understanding of additional solutions.
- Supported diverse customer base, driving measurable improvements in operations.
Education
MASTERS - COMPUTER SCIENCE
Osmania University
01.2010 - 01.2013
BACHELORS - COMPUTER SCIENCE
Osmania University
01.2006 - 01.2009
Skills
Communications
Problem solving
Excellent communication and presentation skills
Leadership and team building skills
Problem-solving and analytical abilities
Understand the features, functions, and limitations of the software solution
undefinedPersonal Information
Date of Birth: 03/25/88
Timeline
Customer Success Manager
Highradius Technologies
12.2022 - Current
Senior Functional Consultant
Highradius Technologies
01.2022 - 12.2022
Functional Consultant
Highradius Technologies
01.2021 - 01.2022
Senior Engineer
Highradius Technologies
01.2019 - 01.2021
Operations Engineer
Highradius Technologies
01.2016 - 01.2019
MASTERS - COMPUTER SCIENCE
Osmania University
01.2010 - 01.2013
BACHELORS - COMPUTER SCIENCE
Osmania University
01.2006 - 01.2009
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