Highly dedicated and experienced Support Team Manager with a proven track record of optimizing internal support systems and leading high-performing teams. Adept at overseeing Jira system management for efficient ticket tracking, prioritization, and resolution, consistently ensuring high service levels. Possesses strong expertise in developing and maintaining comprehensive knowledge bases to serve as critical resources for employees. Analytical mindset, skilled in leveraging data and reporting to drive continuous process improvement and enhance service quality. Exceptional communicator and collaborative leader, focused on fostering productive environments and aligning support processes across departments to support organizational goals.