Sara Subhani N

Mysore

Summary

Professional with 1 year of successful experience in management. Recognized consistently for performance excellence and contributions to success in service industry. Strengths in communication and organization backed by training in management studies.

Overview

year of professional experience

years of post-secondary education

Work History

Process Executive

Infosys BPM

10.2018 - 12.2019

Retained existing clients and developed new accounts by extending high quality and efficient support service
Documented all transactions and support interactions in system for future reference and addition to knowledge base
Helped streamline repair processes and update procedures for support action consistency
Explained technical information in clear terms to non-technical individuals to promote better understanding
Processed over >50 support requests weekly for technical assistance on wide range of issues related to banking procedures
Handled inbound contacts and provided customer service according to departmental policies and procedures
Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.

Education

B.COM - Commerce-Taxation

Mysore Institute of Commerce And Arts

06.2016 - 05.2018

Skills

Workflow Analysis

Collaborative Leadership

Leadership communications

Maintaining records

Conducting staff meetings

Protocol understanding

Collaborative team player

Educating consumers

Timeline