Sara Washburn
Indianapolis
Summary
Motivated and personable Leasing Consultant with strong experience in residential property management, customer service, and resident relations. Skilled in leasing operations, sales strategies, and maintaining high occupancy rates in fast-paced apartment communities. Adept at building rapport with prospects, resolving resident concerns, and supporting property management teams. Proficient in Yardi, OneSite, Excel, Word, and Outlook. Seeking to contribute strong leasing, organizational, and communication skills to a residential property management team.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Reflections Apartment Homes
05.2025 - Current
- - Greet, tour, and follow up with prospective residents, leading to consistent monthly lease conversions.
- - Manage application processing, income verification, and compliance with Fair Housing guidelines.
- - Assist with resident relations, including service requests, renewals, and conflict resolution.
- - Support marketing efforts through community outreach, online listings, and social media engagement.
- - Utilize Yardi and OneSite to maintain accurate resident records and track leasing activity.
Leasing Consultant
Draper & Kramer
01.2023 - 04.2025
- - Conducted tours and provided exceptional customer service to prospective residents in a high-rise community.
- - Processed applications and renewals, ensuring accuracy and adherence to property standards.
- - Assisted in executing marketing initiatives to increase traffic and occupancy.
- - Collaborated with maintenance and management teams to ensure smooth daily operations.
Leasing Agent
Post Grad Housing Solutions, Inc.
05.2021 - 01.2023
- - Managed leasing operations for recent-graduate-focused rental units across multiple Chicago neighborhoods.
- - Maintained strong closing ratios through effective sales and follow-up strategies.
- - Guided applicants through leasing paperwork, move-in procedures, and housing questions.
- - Used the MLS system to conduct apartment searches for clients, scheduled and guided clients throughout Chicago apartment showings, and assisted clients with offers and applications.
Education
Bachelor of Arts - Human Biology
Indiana University
Bloomington, INSkills
- Property Management Software: Yardi, OneSite
- Office Tools: Excel, Word, Outlook
- Leasing & Sales: Touring, lead management, closing strategies, renewals
- Customer Service & Communication
- Fair Housing Knowledge
- Resident Relations & Problem Solving
- Customer service
- Fair housing policies
- Customer service expertise
- Lease agreements
- CRM software
- Phone and email etiquette
Timeline
Leasing Consultant
Reflections Apartment Homes
05.2025 - Current
Leasing Consultant
Draper & Kramer
01.2023 - 04.2025
Leasing Agent
Post Grad Housing Solutions, Inc.
05.2021 - 01.2023
Bachelor of Arts - Human Biology
Indiana University