Sarab Bhatia
Mumbai
Summary
Seasoned Business Proprietor with a proven track record at Hotel Star Regency, enhancing guest satisfaction and streamlining operations. Excelled in operations management and entrepreneurial leadership, fostering team cohesion and driving business growth. Demonstrated expertise in vendor relations and staff hiring, significantly improving operational efficiency.
Motivated Small Business Owner with proven record of success managing daily operations of business. A leader who is focused on generating repeat business and offers customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with several years of experience growing and stabilizing business. Tech-savvy & demonstrates positive attitude and readiness to adapt to different situations.
Overview
17
17
years of professional experience
Work History
Business Proprietor
Hotel Star Regency
Lonavala
01.2008 - 08.2024
- Developed and implemented strategies to improve guest satisfaction levels.
- Coordinated with front desk staff to maintain maximum occupancy.
- Researched and resolved customer issues.
- Facilitated communication between departments to ensure smooth workflow.
- Handled customer inquiries via phone and email, providing timely and effective solutions.
- Managed customer transactions and balanced cash registers after shifts.
- Conducted regular meetings with staff to discuss progress, challenges, and opportunities for improvement.
- Responded to customer queries and complaints to promote overall satisfaction.
- Managed safe and efficient serving of customer foods.
- Performed basic bookkeeping tasks, including invoice processing and expense tracking.
- Maintained positive working relationship with fellow staff and management.
- Took reservations from patrons by phone or online.
- Managed incoming calls related to reservations, inquiries, complaints.
- Processed customer reservations and payments.
Trainee
Ramee Guestline Juhu
Mumbai
01.2008 - 06.2008
Education
Twin Diploma in Hotel Management - Hospitality Management
Rizvi College of Hotel Management
Juhu Mumbai01-2008
Skills
- Operations management
- Business operations leadership
- Staffing
- Team building
- Vendor relations
- Staff hiring
- Small business operations
- Entrepreneurial leadership
Languages
English
First Language
Hindi
Advanced (C1)
C1
Punjabi
Beginner
A1
Timeline
Business Proprietor
Hotel Star Regency
01.2008 - 08.2024
Trainee
Ramee Guestline Juhu
01.2008 - 06.2008
Twin Diploma in Hotel Management - Hospitality Management
Rizvi College of Hotel Management
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