Sarab Sachdeva
Chandigarh
Summary
Experienced banking and sales professional with over 4 years of success in achieving sales targets, providing financial solutions, and delivering top-tier customer service. Skilled in relationship management, cross-selling banking products, and identifying client needs to drive business growth. Adept at handling financial transactions, ensuring compliance with banking regulations, and working in fast-paced environments while maintaining accuracy and efficiency. Employs excellent written communication skills to increase revenue, proactively approaching clients and pitching services, resulting in large acquisitions and profit margin increases.
Overview
5
5
years of professional experience
Work History
Bank Officer
AU SMALL FINANCE BANK
Chandigarh
04.2025 - Current
- Deposits: Acquire CASA and liability accounts through cold calling, market references, and walk-ins.
Account opening: Ensure timely and accurate opening of accounts, providing a seamless onboarding experience for new-to-bank (NTB) customers. - Cross-sell products: Drive the cross-selling of banking products and services to existing and new customers.
- Insurance policies: Promote and sell third-party financial products, including life insurance, health insurance, and mutual fund SIPs.
Sales targets: Achieve monthly and quarterly sales targets as defined in the performance scorecard. - Portfolio management: Ensure growth in the customer base and deepening of existing relationships through effective portfolio management.
Liability Acquisition: Drive liability acquisition by building and maintaining strong customer relationships. - New acquisition: source new customers through multiple channels, including local campaigns, walk-ins, customer referrals, industry associations, and market networks.
- Customer Satisfaction: Maintain high levels of customer satisfaction, and ensure prompt resolution of queries or issues.
Banking Advisor
RBC Royal Bank of Canada
Brampton
07.2022 - 08.2024
- Investment Accounts- Opening investment accounts and advising clients about Tax Free Savings Accounts, Registered Retirement Savings Accounts, mutual funds, Guaranteed Investment Certificates and term investments
- Complex credit applications: Completing credit requests and assessments for credit cards, overdraft, loans, student lines of credit. personal lines of credit, mortgages, bridge loans, secured lending.
- Day to day Transactions: Responding to personal/business clients with professional and accurate service for their everyday banking transactions.
- Relationship management: Building long-term profitable relationships by being along the client's path for key life moments.
- Digital banking: Providing access to ATMs, telephone banking, and online banking services for both personal and business clients.
- KYC regularity: Reviewing and updating personal credit and loan documentation for records maintenance, and identifying delinquent loans, credit cards, credit cards, credit lines, or mortgages and referring clients to Collections.
- Cross selling: Proactively approaching clients in the branch to offer personalized assistance and advice, proposing solutions to address clients' financial objectives and goals.
- Cash management: Demonstrating cash/operations/risk excellence by taking appropriate action to minimize client impact and unit losses, while balancing the client experience.
- Acting as a cash custodian by collecting fees and ensuring proper processes are followed to eliminate/reduce sundry losses and cash differences.
- Digital platforms: Championing digital enablement by becoming an advocate of the RBC mobile application and wallet, and by promoting regular usage by teaching and guiding clients on how to use it.
- Financial planning: Ensuring that clients who are going through key life events, such as retirement transition or estate settlement, are referred to an Investment and Retirement Planner or Financial Planner.
Retail Sales Supervisor
Ourr Home & Appliances(TG APPLIANCE GROUP)
Toronto
02.2021 - 05.2022
- Customer Service Excellence: Demonstrates exceptional customer service, assisting walk-in customers and answering queries via phone and e-mail to find product matching expectations.
- Product promotion :Maintains product knowledge for all available stock, identifying all important features to communicate to customer, pitching item benefits to promote product and increase sales.
- Sales Strategy & Market Research :Participates in weekly meetings with other Sales Associates, discussing current sales strategy to improve revenue, while additionally making recommendations regarding clearance items and potential promotion.
- Website Promotional Material: Updates website information including new product photos, and details in clearance section. Answers questions and queries on information regarding website posts.
- Payment Processing: Processes payments and ensures appropriate information including address and contact information to input into delivery sheet.
- Negotiation Techniques: Effectively Negotiate with customers on price for specific appliances, showing prices for items at different stores for comparison, informing them of willingness to price match.
- Cross-Functional Problem Resolution :Performs cross-functional coordination on floor with other sales associates, answering questions for customers and asking colleagues for assistance if necessary.
WAREHOUSE ASSOCIATE
WALMART CANADA
Brampton
03.2020 - 04.2022
- Inventory management :Ensuring the maintenance of inventory, organizing stocks, and carrying out operations in adherence to Walmart’s procedures and regulations
- Product Inspection: Inspect products and/or merchandise, which involves examining goods to ensure that they comply with specifications and requirements.
- Labelling: Tagging and labeling merchandise
- Maintaining record: Recording and managing all impaired and/or damaged merchandise
Education
Investment funds in canada -
IFSE
Toronto, Canada07.2022
Diploma - Business Marketing
Humber College
Toronto, Canada04.2021
Class 12(CBSE) - Commerce
Mount Carmel School
Chandigarh, Chandigarh03.2019
Class 10(CBSE) -
Mount Carmel School
Chandigarh, Chandigarh03.2017
Skills
- Innovative
- Engaging
- Professional
- Banking
- Sales
- Business marketing
- Active listener
- Creative thinking
- Work independently
- Product promotion
- Decision making
- Communication
- Price Negotiation
- Financial Accounting
- Digital Marketing
- Retail Marketing
- Leadership & Management
- Customer service assistance
- Product knowledge
- Sales strategy
- Negotiation techniques
- Cross-functional problem resolution
- Microsoft Outlook
- Microsoft Access
Languages
English, Hindi, Punjabi
Timeline
Bank Officer
AU SMALL FINANCE BANK
04.2025 - Current
Banking Advisor
RBC Royal Bank of Canada
07.2022 - 08.2024
Retail Sales Supervisor
Ourr Home & Appliances(TG APPLIANCE GROUP)
02.2021 - 05.2022
WAREHOUSE ASSOCIATE
WALMART CANADA
03.2020 - 04.2022
Investment funds in canada -
IFSE
Diploma - Business Marketing
Humber College
Class 12(CBSE) - Commerce
Mount Carmel School
Class 10(CBSE) -
Mount Carmel School
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